Freshchat: AI-Powered Live Chat and Bots Solution

Freshchat is an AI-powered live chat and bots solution designed to enhance customer engagement across all messaging channels. It caters to businesses seeking efficient communication tools to streamline interactions and improve support. As part of the Freshworks platform, Freshchat integrates seamlessly with other products like Freshdesk, Freshservice, and Freshsales, offering a comprehensive suite for customer service and sales teams. Its AI-driven features, such as the Freddy AI Agent and Copilot, provide advanced automation and support, making it ideal for organizations of all sizes.

Key Features:

• AI-Powered Bots: Automate customer interactions with intelligent chatbots.
• Cross-Channel Support: Offer live chat across every messaging platform.
• Integration with Freshworks Ecosystem: Seamlessly connect with Freshdesk, Freshservice, and Freshsales.
• Freddy AI Agent: Enhance efficiency with AI-driven conversation handling.
• Freddy AI Copilot: Provide real-time assistance to agents on Pro and Enterprise plans.
• Scalable Pricing: Options for teams of all sizes, including a free plan for up to 10 agents.

Pricing:

Freshchat offers a Free plan for up to 10 agents, with paid plans starting at $19/agent/month for the Growth plan, $49/agent/month for the Pro plan, and $79/agent/month for the Enterprise plan. Additional AI features like Freddy AI Agent and Copilot are available at extra costs.

Conclusion:

Freshchat is a robust, AI-driven solution that empowers businesses to deliver seamless customer experiences through intelligent chat and automation, making it a valuable tool for teams looking to enhance their communication strategies.