Glia: AI-Powered Call Center Solution for Financial Institutions

Glia is an AI-powered call center platform designed specifically for Financial Institutions (FIs), offering a unified approach to managing human and AI interactions. Its AI Management tools enable seamless deployment, monitoring, and optimization of chatbots and virtual agents, while its multi-channel capabilities support video chat, co-browsing, SMS, and messaging. Glia empowers FIs to enhance customer experiences, streamline support, and modernize operations with intelligent, scalable solutions.

Key Features:

• Unified Interaction Management (UIM): Balances human and AI interactions for seamless customer service.
• AI Management: Tools to deploy, manage, and measure conversational AI for text- and voice-based self-service.
• Multi-Channel Support: Integrates video chat, co-browsing, SMS, and messaging for omnichannel engagement.
• Pre-Built Virtual Assistants: 800+ conversational intents tailored for banking and credit union use cases.
• Generative AI Integration: Compatible with solutions from OpenAI, Google, Amazon, and Microsoft.
• AI-Driven Agent Assistance: Suggests answers during chat sessions to reduce handling time.
• Reporting & Analytics: Live and historical bot performance insights.
• Security & Compliance: SOC 2, PCI DSS, HIPAA/HITECH Type 1 compliant with enterprise-grade security.

Pricing:

Glia offers a Trial model, allowing potential users to experience its features through demo requests.

Conclusion:

Glia is a cutting-edge AI call center solution that redefines customer service for financial institutions, combining advanced AI capabilities with robust security and scalability to meet modern business needs.