Eclipse AI: Unified Customer Feedback Analytics for Better Insights

Eclipse AI is an AI-powered customer feedback analytics platform designed to unify and analyze customer data from multiple sources. It provides real-time, customizable insights to improve customer experience (CX), streamline decision-making, and drive actionable outcomes. Ideal for businesses seeking to enhance customer loyalty and operational efficiency, Eclipse AI leverages advanced AI capabilities to transform fragmented feedback into meaningful strategies.

Key Features:

• Unified Feedback Analytics: Aggregates customer data from multiple touchpoints and sources.
• AI-Powered Insights: Delivers actionable intelligence to improve CX and reduce churn.
• Real-Time Dashboards: Customizable interfaces for tracking review volume, sentiment, and key trends.
• Integrations: Supports CSV import, API connectivity, and tools like Zendesk and Kanban Board.
• Speech Analytics: Converts audio/video calls to text, analyzes sentiment, and generates summaries.
• Social Listening: Monitors 40+ review sites and competitors for comparative insights.
• Time-Saving: Claims to save 20+ hours/month on manual tasks and improves CX metrics by 60%.

Pricing:

Eclipse AI offers a freemium model with a Forever Free plan and a 30-day trial of the Professional plan. Paid tiers include Basic and Professional, with pricing starting at $0/month for the free plan and $120/month for the annual Basic plan.

Conclusion:

Eclipse AI is a powerful solution for businesses aiming to turn customer feedback into strategic advantages, offering a blend of AI-driven analytics, flexibility, and scalability to meet diverse needs.