Level AI: Transforming Customer Experience with Intelligent Automation

Level AI is an AI platform designed to enhance customer experience intelligence and automation for contact centers. It leverages generative AI and semantic intelligence to deliver tools that improve operational efficiency, agent performance, and customer satisfaction. The platform caters to contact center leaders, agents, and CX professionals seeking advanced solutions for real-time insights, quality assurance, and automation.

Key Features:

• 100% Auto-QA: Fully automated quality assurance for customer interactions.
• Voice of the Customer (VoC): Analyzes customer feedback to drive improvements.
• Agent GPT: AI-powered tools for real-time agent support and coaching.
• Real-Time Agent Assist: Provides instant guidance during customer interactions.
• Contact Center Analytics: Comprehensive insights into performance and trends.
• Agent Screen Recording: Monitors agent activities for training and compliance.
• iCSAT: Intelligent Customer Satisfaction scoring for interactions.
• QA-GPT: Generative AI-driven quality assurance solution with high accuracy.
• Integration Capabilities: Seamlessly connects with existing contact center systems.

Pricing:

Level AI offers a freemium model, providing foundational features at no cost while scaling up with advanced tools for enterprises and businesses.

Conclusion:

Level AI is a cutting-edge platform that empowers contact centers with AI-driven solutions to elevate customer experience, streamline operations, and achieve measurable efficiency gains.