Runnr.ai: Revolutionizing Hospitality Guest Communication

Runnr.ai is an AI-powered virtual assistant designed specifically for hotels and holiday parks to streamline guest communication, enhance satisfaction, and boost revenue. By leveraging WhatsApp and SMS, it offers a seamless, multilingual experience with real-time translation across 100+ languages. The platform automates tasks like check-in, payments, upselling, and proactive messaging, while integrating with property management systems (PMS) and providing actionable analytics. Its unified inbox and AI-driven solutions free up staff time and drive an average of €50 extra revenue per room monthly.

Key Features:

• AI Virtual Concierge: 24/7 guest support via WhatsApp and SMS with high engagement rates.
• Unified Inbox: Centralized management of all guest interactions.
• Automatic Upselling: Boosts revenue through personalized, data-driven recommendations.
• Proactive Messaging: Sends timely updates and offers to improve guest experiences.
• Multilingual Support: Real-time translation across 100+ languages.
• Integration Capabilities: Compatible with PMS, CMS, digital keys, and housekeeping software.
• Online Check-In & Payments: Simplifies guest arrival and transaction processes.
• Conversation Insights: Provides analytics to optimize communication strategies.

Pricing:

Runnr.ai offers tiered plans (Professional, Plus, Enterprise, Global Chains) based on the number of units (rooms or properties). Pricing includes no hidden fees, with WhatsApp message costs averaging €0.75 per room per month. While specific pricing details are not publicly listed, the model is likely subscription-based, tailored to hospitality businesses of all sizes.

Conclusion:

Runnr.ai is a transformative tool for the hospitality industry, combining AI innovation with practical features to enhance guest experiences, reduce operational burdens, and drive revenue growth. Its focus on automation, multilingual support, and integration makes it an essential solution for hotels and holiday parks seeking to modernize their communication strategies.