i2x.ai: Transforming Customer Calls with Real-Time AI Coaching

i2x.ai is a cutting-edge AI-powered speech analysis and real-time coaching platform designed to elevate the quality, efficiency, and performance of customer service and sales calls in enterprises. By leveraging advanced real-time speech recognition and AI-driven insights, i2x.ai delivers instant feedback during conversations, supports agents with smart prompts, and provides comprehensive post-call analytics—all while ensuring full compliance with GDPR through anonymized data processing. The platform is tailored for businesses seeking to optimize customer communication, accelerate agent onboarding, and boost conversion rates through data-backed coaching.

Key Features:

• Real-Time Speech Coaching: AI-powered live feedback with sub-0.5-second analysis, guiding agents during calls with real-time suggestions.
• Echtzeit-Coach (Real-Time Assistant): Automatically activates at call start, displaying "Sagen" (say) and "Nicht-Sagen" (don't say) cues, along with speaking time, word count, and volume metrics.
• 100% Call Recording & Transcription: Full call capture with instant, DSGVO-compliant transcription and anonymization.
• Post-Call Analytics & Automated Reports: Immediate access to detailed performance insights via a personal dashboard, enabling continuous improvement.
• Gamification for Agent Motivation: Reward system using points for using desired keywords and phrases, increasing engagement and adherence to best practices.
• Multilingual Support: Native support for German and English, with integration for 150+ additional languages via third-party providers.
• Custom Vocabulary Training: Ability to train the AI on company-specific terminology and scripts for tailored coaching.
• Team & Manager Insights: Features for team leads and managers to analyze team performance and deliver data-driven training.
• Flexible Deployment: Suitable for both incoming and outgoing calls across sales, support, and customer service teams.
• Demo Booking & Personalized Onboarding: Users can request a live demo with dedicated support to explore the platform’s capabilities.

Pricing: i2x.ai offers a free demo trial to experience the full functionality of the platform, allowing potential users to test its real-time coaching and analytics features before committing.

Conclusion: i2x.ai is a transformative AI solution that redefines customer call quality with intelligent, real-time coaching and actionable insights—proven to increase sales by up to 70% and drive agent performance with over 95% acceptance rates, making it a must-have for forward-thinking customer service and sales teams.