Commerce.AI: Powering Enterprise Automation with Intelligent Experience Data

Commerce.AI is a cutting-edge generative AI platform engineered for enterprise-scale automation of business conversations across customer, sales, employee, and market intelligence workflows. Designed to process unstructured data from text, voice, images, and video, it leverages proprietary TokenTrim™ technology to deliver 10× fewer tokens and 1/10th the cost of competitors, while maintaining superior accuracy and security. With support for 119 languages across 12 global markets and compliance with HIPAA, SOC 2, GDPR, PCI, and ISO27001, the platform ensures privacy, scalability, and regulatory trust. Its AI agents continuously learn from live interactions, enabling context-aware responses, real-time sentiment analysis, and dynamic workflow optimization. From reducing customer support response times from 5 minutes to under 10 seconds to boosting sales close rates by 50% and cutting contact center costs by 55%, Commerce.AI drives measurable business impact. The platform supports seamless integration with systems like Microsoft Dynamics 365, Salesforce, and Genesys Cloud, and offers customizable solutions through API access, professional services, and tailored integrations. With over 540 million products and services processed and $1B+ in delivered revenue, Commerce.AI is a trusted partner for global enterprises in retail, healthcare, finance, automotive, government, and beyond.

Key Features:

• auto-AGENTS™: AI-powered agents that automate complex customer and employee interactions across voice and text.
• auto-MATE™: Generative AI solution for contact center workflow automation, reducing after-call work and boosting agent efficiency.
• Voice Survey: AI-driven voice surveys to capture real-time insights, especially effective in healthcare and customer feedback.
• API & Data Feeds: Scalable, secure API access to high-accuracy AI-generated data and insights.
• Task Library: Pre-built and customizable workflows for rapid deployment across business functions.
• TokenTrim™ Technology: Proprietary innovation that reduces token usage by 10×, cutting costs and improving speed and security.
• Multimodal AI Agents: Capable of analyzing tone, emotion, and intent across text, voice, images, and video.
• Real-Time Sentiment Analysis: Enhances customer retention by 30% through timely, emotionally intelligent responses.
• Intent Detection: Recognizes over 40 intents, including industry-specific ones like warranty claims and recalls.
• Auto-Learning & Continuous Improvement: Discovers new signals and trends from live data, adapting models to evolving business needs.
• Customizable User Personas: Builds multi-level personas using both known and unknown attributes and language patterns.
• AI-Powered Predictions: Delivers accurate forecasts for demand and other business metrics.
• Smart Actions via Dashboard & API: Enables real-time responses, call routing, dynamic workflows, and outbound integrations.
• Enterprise-Grade Security & Compliance: Fully compliant with HIPAA, SOC 2, GDPR, PCI DSS, and ISO27001; data and models remain under enterprise control.
• Omnichannel Automation: Supports seamless automation across voice, text, and digital touchpoints.
• High Accuracy & Explainability: AI models undergo rigorous benchmarking, anti-bias scrutiny, and explainability testing.
• Data Governance & Audit Ready: Includes security audits, data subject access requests, and transparent data handling.
• Custom Integrations & Professional Services: Tailored onboarding and integration support for complex enterprise environments.
• Real-Time Alerts: Instant notifications on changes in brands, products, stores, services, and market trends.
• Automated Insights with Localization: Delivers AI-driven insights in any language with full localization support.
• Self-Service Automation: Reduces banking support calls by 65% and IT/HR resolution time from 3 days to under 1 minute.
• Sales Coaching & Outreach: Increases close rates by 50%, upsell success by 30%, and sales engagement by 80%.
• Employee Experience Optimization: Cuts onboarding time by 60%, improves productivity ramp-up by 65%, and lowers attrition by 35%.
• Workforce Scheduling AI: Reduces overtime costs by 50% through intelligent planning.
• AI for Market Intelligence: Unifies data from hundreds of internal and external sources for strategic decision-making.
• Re-trainable AI Models: Allows businesses to adapt models to align with specific goals and brand language.
• Global Scalability: Operates across 12 markets and supports 119 languages with integration into over 170 data sources.

Pricing: Commerce.AI offers a Free 7-day trial, with additional plans including Genius (volume-based pricing), Ultra (enterprise pricing), and Scale. The platform features pay-as-you-go data options and unlimited data access in higher-tier plans, making it accessible for startups and scalable for large enterprises.

Conclusion: Commerce.AI stands as a transformative enterprise AI platform that redefines how organizations harness unstructured data to automate and elevate business experiences, delivering unmatched efficiency, security, and ROI across industries.