Resolve.ai: Revolutionizing On-Call Engineering with Agentic AI

Resolve.ai is an advanced agentic AI platform co-created by the makers of OpenTelemetry, designed specifically for software engineering teams to automate root cause analysis and incident response in production environments. By leveraging dynamic knowledge graphs and AI-driven intuition, it enables autonomous troubleshooting that reduces Mean Time to Resolution (MTTR) by up to 80% and increases on-call engineering productivity by 75%. The platform minimizes alert fatigue—saving engineers up to 20 hours weekly—while ensuring strict data privacy through metadata-only processing, no write permissions, and customer data isolation. With seamless integration into key technologies like Java, Kafka, OpenTelemetry, and PostgreSQL, Resolve.ai empowers engineers to focus on innovation rather than operational burnout. Its 'Vibe Debugging' feature allows natural language interaction with the AI Production Engineer, making complex system issues easier to diagnose. Built with compliance in mind (SOC 2 Type II certified), the platform is already trusted in production by organizations like Blueground and is available via AWS Marketplace. Resolve.ai is redefining how AI tools interact with engineering workflows, moving beyond chat interfaces to deliver intelligent, autonomous, and trustworthy system reliability solutions.

Key Features:

• Agentic AI for SRE: Autonomous investigation of production incidents, mimicking human engineering intuition.
• Root Cause Analysis Automation: Identifies issues, generates and tests hypotheses, delivers evidence-backed diagnoses.
• Vibe Debugging: Natural language interaction with AI agents to explore and resolve software problems.
• Dynamic Knowledge Graphs: Enables deep comprehension of code, systems, and tools for scalable engineering insight.
• Incident Response Acceleration: Reduces MTTR by up to 80% (5x faster resolution).
• On-Call Productivity Boost: Increases engineer efficiency by 75%, reducing burnout and stress.
• Alert Fatigue Reduction: Saves up to 20 hours per on-call engineer weekly.
• Post-Mortem Assistance: Helps generate detailed, actionable post-incident reports.
• Data Privacy & Security: Processes only metadata, never ingests raw data; no write access to user systems.
• Customer Data Isolation: User data is never combined with others’ or used to train models for other customers.
• Compliance-Ready: Meets stringent standards including SOC 2 Type II certification.
• Seamless Integrations: Works with Java, Kafka, OpenTelemetry, PostgreSQL, and AWS.
• AWS Marketplace Availability: Easily deployable and scalable through AWS.
• Co-Creation with Customers: Collaborates closely with users to solve real-world engineering challenges.
• Future-Forward Roadmap: Expanding into security, testing, and bug fixing with deep system understanding.

Pricing: Resolve.ai offers a freemium model with a free tier available for initial exploration and a paid subscription for full production capabilities, with pricing tailored to enterprise and team needs.

Conclusion: Resolve.ai is a transformative AI solution for engineering teams, combining deep system intelligence with ethical data practices to make on-call work faster, smarter, and less stressful—empowering engineers to innovate with confidence.