Orbita.ai: Revolutionizing Healthcare Patient Engagement with AI

Orbita.ai is a specialized AI automation platform designed to transform the patient care journey in healthcare organizations. By leveraging conversational AI, natural language understanding, and generative capabilities, it delivers intelligent virtual assistants across the digital front door, patient access and acquisition, and care navigation—streamlining scheduling, intake, education, and follow-up while reducing staff burden and physician burnout. Trusted by leading healthcare providers and built with HIPAA compliance, multi-lingual support, and secure integrations with EHRs and EMRs, Orbita.ai enables non-technical teams to create and manage personalized patient workflows with ease. Its proven impact includes a 53% reduction in same-day cancellations, 30% higher patient throughput, and over 80% patient engagement rates across specialties like bariatrics, orthopedics, and gastroenterology.

Key Features:

• Digital Front Door: AI-powered chatbots on web and mobile for symptom checking, provider/location lookup, and real-time question answering using natural language understanding.
• Patient Access and Acquisition: Self-service appointment scheduling, referral management, and automated outreach via email, text, and voice (IVR) with cascaded multi-channel delivery.
• Care Navigation: End-to-end support for pre-visit prep, form completion, education access, post-procedure follow-up, and ongoing care management with personalized workflows.
• Omnichannel & Multimodal Support: Seamless deployment across web, text, and voice (IVR), with real-time and asynchronous secure messaging.
• No-Code Workflow Builder: Intuitive interface allowing non-technical users to design, customize, and adapt conversational experiences without coding.
• Advanced AI & LLM Capabilities: Includes generative AI, sentiment analysis, symptom detection, condition detection, and voice processing for intelligent interactions.
• HIPAA & Security Compliant: Certified with ISO 27001, ISO 27701, SOC 2 Type II, and EU-U.S. and Swiss-U.S. Data Privacy Frameworks; pursuing HITRUST CSF certification.
• Integration Ecosystem: Connects with major EMRs (Epic, Cerner), CRM (Salesforce), call centers (Genesys PureCloud), and FHIR/HL7 APIs for seamless interoperability.
• Customizable Knowledgebases: Dynamic, evolving knowledge sources tailored to specific care pathways and specialties.
• Live Agent Escalation: Smooth handoff to human agents with full interaction transcripts for continuity.
• Real-Time Analytics & Dashboards: Intuitive performance monitoring with customizable reports, insights, and population tracking tools.
• Multilingual Support: Capable of communication in over 100 languages to serve diverse patient populations.
• Elastic Search with Geolocation: Enables precise patient matching and location-based services.
• Extensible Data Schemas & CDN: Supports scalable data models and fast content delivery across regions.
• White-Glove Implementation & Support: Includes monthly touchpoints and quarterly business reviews for continuous optimization.

Pricing: Orbita.ai offers a flexible pricing model with a free trial available for prospective clients, allowing healthcare teams to experience its capabilities before committing.

Conclusion: Orbita.ai stands as a leading AI-driven healthcare platform that enhances patient engagement, reduces operational strain, and improves clinical outcomes—making it an essential tool for modern healthcare providers aiming to scale efficiently and humanely.