convin.ai: Transforming Contact Centers with AI-Powered Conversation Intelligence

convin.ai is a cutting-edge, AI-backed conversation intelligence platform designed to revolutionize contact center operations by delivering real-time and post-interaction insights across calls, chats, and emails. Built for enterprises and teams in high-volume customer service environments, it empowers organizations to automate quality assurance, enhance agent performance, and improve customer satisfaction through advanced AI-driven tools. With a full-stack approach, convin.ai combines enterprise-grade AI voice bots, real-time agent and supervisor assist, automated coaching, and a customized LLM to deliver actionable intelligence, compliance monitoring, and seamless integration with existing systems. Its multilingual capabilities, robust security compliance, and mobile accessibility make it a powerful solution for global and regulated industries.

Key Features:

• AI Phone Calls: Enterprise-grade AI Voice Bots for 100% inbound and outbound call automation.
• Real-Time Agent Assist: Live monitoring, visual call scripts, actionable prompts, and sentiment analysis during interactions.
• Supervisor Assist: Real-time visibility into team performance, sentiment trends, and violation tracking.
• Automated Quality Assurance (QA): 100% automated conversation scoring across omnichannel interactions with customizable scorecards and rule-based sampling.
• Automated Agent Coaching: AI-driven, personalized coaching sessions with peer-to-peer learning and behavioral pattern replication.
• AI Learning Management System (LMS): Accelerates agent onboarding by up to 60% with adaptive training content.
• Convin LLM: A proprietary, 7-billion-parameter large language model tailored for Indian contact centers, ensuring data ownership and compliance.
• Convin Mobile App: On-the-go access to analytics, real-time notifications, and flexible coaching for agents and supervisors.
• Voice of Customer (VoC) Analysis via Convin Insights: AI-powered insights into customer sentiment, lead propensity, CSAT, and repayment likelihood.
• Multilingual Support: Capable of handling 70+ languages, including English, Hindi, and Hinglish.
• Omnichannel Analytics: Comprehensive analysis of voice, video, and email interactions.
• Seamless Handoff to Live Agents: Intelligent interruption management and context-aware transitions.
• Automated CRM Updates & Follow-ups: AI-driven entity extraction and post-call automation via WhatsApp, SMS, and email.
• Predictive Analytics: Forecasts like lead interest, CSAT, and likelihood of repayment for proactive decision-making.
• Convin Events Tracker: Granular tracking of interaction events for deeper behavioral insights.
• Custom Reporting & Account-Level Analysis: Tailored dashboards and performance metrics for strategic oversight.
• Auditor Reports & Performance Tracking: Detailed reports on auditor accuracy and performance sent directly via email.
• Flexible Deployment: Available on-premise, client cloud, or Convin’s private cloud for maximum control and security.
• Enterprise Compliance: Fully compliant with GDPR, HIPAA, CCPA, SOC 2 Type II, and ISO 27001.
• Secure by Design: Protected by Astra for advanced threat detection and data security.
• Integration Ready: Pre-built integrations and APIs for seamless connection with CRMs, dialers, and other contact center systems.

Pricing: convin.ai offers a Free tier for its Quality Management Software, making it accessible for teams of all sizes. Additional advanced features are available through paid plans, with flexible options to suit enterprise needs.

Conclusion: convin.ai stands as a leader in conversation intelligence, delivering a comprehensive, secure, and scalable AI platform that drives measurable improvements in sales conversions, customer satisfaction, compliance, and agent productivity—making it an indispensable tool for modern contact centers.