enthu.ai: Revolutionizing Contact Center Performance with AI Intelligence

enthu.ai is a powerful AI platform designed to transform contact center operations by automating quality assurance, compliance monitoring, agent coaching, appointment booking, and sales performance analysis. Built for frontline sales and service teams, it leverages generative AI to deliver real-time, accurate transcriptions with speaker labels and timestamps, intelligent sentiment analysis, automated summaries, and actionable reporting—all while ensuring enterprise-grade security and privacy. With a user-friendly interface, seamless integration across 50+ platforms, and a unique call library featuring Spotify-like playlists for self-coaching, enthu.ai empowers organizations in financial services, insurance, healthcare, and utilities to boost efficiency, improve customer satisfaction, and accelerate agent onboarding.

Key Features:

• Auto QA with GenAI: Intelligent, automated quality evaluations using customizable scorecards.
• Real-Time AI Transcriptions: Accurate speech-to-text with speaker separation and timestamps.
• AI Summaries: Instant post-call summaries to enhance understanding and reduce review time.
• Sentiment Analysis: Detects customer emotions to improve service delivery and identify pain points.
• Reporting & Analytics: Advanced dashboards with keyword spotting, root cause analysis, and performance tracking.
• Call Library with Spotify-like Playlists: Organize and curate call recordings for targeted agent self-coaching.
• AI Agents: Specialized agents including Transcript Agent, Summary Agent, QA Agent, Reporting Agent, RPA Agent, Compliance Agent, CSAT Agent, and RTA Agent for end-to-end workflow automation.
• Auto PII/PCI/PHI Redaction: Automatically redacts sensitive information like email, phone numbers, SSN, and credit card data.
• Multi-Language Support (English & Spanish): Auto language detection for broader accessibility.
• Role-Based Access Control: Secure, granular permissions for Quality Managers, Analysts, Team Leads, and Agents.
• Seamless Integrations: Connects with 50+ third-party tools via secure APIs and pre-built connectors.
• Enterprise-Grade Security: End-to-end encryption (AES-256), SOC 2 Type II and GDPR compliance, and AWS-hosted infrastructure with near 100% uptime.
• Data Privacy & Retention: Call data is processed without being saved; recordings auto-wiped and shareable links auto-expire.
• Free 14-Day Pilot & Free Call Audit Service: Risk-free trial and a complimentary audit for up to 10 MB of call recordings.

Pricing: enthu.ai offers a 14-day free trial with no credit card required, followed by flexible pricing plans: Growth ($59/agent/month for up to 25 agents), SMB ($500/month for up to 100 agents), Mid-Enterprise ($1499/month for up to 500 agents), and custom Enterprise pricing. The platform also provides a free call audit service, making it accessible for teams at any stage.

Conclusion: enthu.ai stands out as a fast, secure, and intelligent solution for contact centers aiming to enhance agent performance and customer experience. With its intuitive design, rapid implementation, and powerful AI-driven insights, it’s a game-changer for teams looking to achieve higher conversion rates, improved CSAT scores, and 80%+ efficiency gains—all while maintaining strict data privacy and compliance standards.