Trusst.ai: Transforming Customer Experience with Intelligent Automation

Trusst.ai is a powerful, secure, and flexible AI platform designed to optimize customer experience (CX) by analyzing 100% of customer interactions—calls, chats, emails, CRM, and ERP data—in real time. Built natively into the AWS Cloud and requiring no replacement of existing systems, it empowers businesses to gain instant insights, detect churn signals, identify compliance risks, uncover sales opportunities, and automate workflows with autonomous AI agents. With minimal setup and rapid deployment in under 30 days, Trusst.ai delivers measurable ROI and enables organizations to create proprietary AI solutions using their own data. Its human-centered approach, combined with continuous learning and customizable prompt engineering, makes it ideal for enterprises and teams seeking to enhance agent performance, reduce operational costs, and improve customer satisfaction.

Key Features:

• Real-Time Conversation Analysis: Transcribes and analyzes voice, chat, and email interactions instantly.
• Autonomous AI Agents: Automatically takes action based on insights from customer conversations.
• No System Replacement: Seamlessly overlays existing CCaaS, CRM, and KMS platforms.
• Comprehensive Data Coverage: Processes structured and unstructured data from all customer touchpoints.
• Churn & Compliance Detection: Identifies early churn signals and compliance risks to proactively mitigate issues.
• AI-Powered Quality Assurance: Generates analytics for QA teams within seconds.
• Root Cause Analysis: Pinpoints operational inefficiencies and customer pain points.
• Personalized Marketing Offers: Uses insights to deliver tailored customer experiences.
• Trusst AI Launch Pad: Streamlined onboarding with Education, Discovery, Configuration, and a 12-Month Roadmap Report.
• Real-Time Translation via IVR (Lissten): Eliminates need for human translators with instant language support.
• Reduced IVR Navigation Time: Cuts average IVR time from 110 seconds to under 30 seconds.
• Call Automation & Transfer Reduction: Automates 22% of calls and reduces call transfers by 63%.
• Proprietary AI Solutions: Enables businesses to build custom AI models using their own data.
• Continuous Learning: Adapts over time to personalize outcomes and improve accuracy.
• AWS Native Integration: Deployable within AWS accounts with data securely retained in user environments.

Pricing: Trusst.ai offers a Freemium model with a free trial available through the Trusst AI Launch Pad, allowing businesses to experience rapid deployment and real-time insights with no upfront cost.

Conclusion: Trusst.ai stands out as a transformative, enterprise-ready AI solution for customer experience optimization—delivering fast, actionable intelligence, automation, and measurable savings while maintaining security and simplicity.