Moveo.ai: Intelligent Automation for Financial Conversations

Moveo.ai is a powerful, enterprise-grade AI platform designed to automate, optimize, and personalize financial interactions across customer service, debt collection, churn reduction, and product adoption. Built with proprietary Large Language Models and advanced NLP/NLU technology, it understands complex customer intent—including slang and typos—while adapting tone in real time based on sentiment. With a no-code interface and auto-builder tools, Moveo.ai enables rapid deployment of goal-driven AI agents across multiple channels like WhatsApp, email, SMS, and live chat, integrating seamlessly with CRMs, ERPs, and BI tools. Trusted by over 100 global enterprises, the platform supports private and on-premise deployment, GDPR compliance, and multilingual communication in 100+ languages. It delivers measurable business outcomes such as 75% lower call center costs, 80% improved debt collection, and a 90% automation rate, all while offering customizable analytics, data isolation, and proactive outreach based on real-time behavioral signals.

Key Features:

• Goal-Driven AI Agents: Align AI interactions with specific business KPIs and track performance in real time.
• Real-Time Sentiment Adaptation: Uses deep LLMs to dynamically adjust tone and conversation flow based on customer emotion.
• Omnichannel Support: Integrates across web, SMS, email, WhatsApp, Viber, Facebook, Google Chat, Intercom, Zendesk, and more.
• No-Code Interface & Auto Builder: Enables fast, intuitive setup and deployment of conversational workflows without technical expertise.
• Real-Time Data Integration: Connects with CRM and third-party systems to deliver personalized, context-aware interactions.
• Proactive Outreach: Triggers automated follow-ups based on behavioral signals such as inactivity or promise-to-pay status.
• Multilingual AI Agents: Supports 100+ languages out-of-the-box for global scalability.
• Flexible Deployment: Offers cloud (including Google Cloud), on-premise, and private deployment options with data isolation.
• Advanced Analytics: Provides customizable data retention (30, 90, or 180 days), analytics API for BI tools like Power BI, and optional tailored insights.
• Custom Channel Integration: Accessible via Custom Channel API for unique communication needs.
• Open API Access: Enables integration with third-party systems such as ERP, Calendar, and CRM platforms.
• Smart Escalation & Tagging: Automatically routes complex cases to human agents with intelligent tagging and prioritization.
• Intent Disambiguation: Accurately interprets ambiguous or complex customer inputs using advanced NLP.
• Continuous Model Improvement: Identifies gaps in customer interactions to refine and enhance AI performance over time.
• Pre-Built Industry Templates: Accelerates implementation with ready-to-use workflows for finance, collections, sales, and GameTech.
• Live Agent Transfer & Scalable Seats: Supports seamless handoffs to human agents and offers additional live chat seats at $40/user.
• GDPR & Compliance Ready: Offers data processing agreements, compliance reviews, and cross-border data transfer safeguards.

Pricing: Moveo.ai offers three tiered plans: Pro, Growth (most popular), and Enterprise. The Pro plan starts with 2 AI agents and 100 monthly conversations, while the Growth plan includes 5 agents and 1,000 conversations with advanced branding and onboarding. The Enterprise plan unlocks 100 agents, 10,000 conversations, private deployment, SLA uptime (99.9%), dedicated success manager, and full data isolation. All plans support flexible scaling and custom integrations, with additional live agent seats available at $40/user. The platform is best suited for organizations seeking a trial or freemium entry point to evaluate performance before committing to higher-tier plans.

Conclusion: Moveo.ai stands out as a highly effective, privacy-conscious, and scalable AI solution for enterprises aiming to transform financial customer interactions with intelligent, automated, and personalized conversations—delivering significant cost savings and performance gains across critical business functions.