Unwrap.ai: Turning Customer Feedback into Actionable Insights

Unwrap.ai is a powerful customer intelligence platform that leverages advanced AI and Natural Language Processing to transform unstructured customer feedback from surveys, support tickets, calls, app reviews, and more into clear, structured, and actionable insights—enabling teams across customer experience, product, and leadership to prioritize features, enhance products, and shape strategic roadmaps with confidence. Designed for scalability and ease of use, it integrates seamlessly with over 3,000 tools and requires no engineering setup, delivering results in under two weeks. Trusted by Fortune 100 companies including Microsoft, Lyft, and Perplexity, Unwrap.ai ensures top-tier security with SOC 2 Type II, GDPR, and HIPAA compliance, along with automatic PII redaction and full transparency in AI data usage. Its suite of intelligent tools includes Auto Tagger for smart feedback categorization, a conversational Assistant for natural language querying, customizable Dashboards for cross-team collaboration, real-time Alerts via Slack and email to catch issues early, and a Responder feature for sending personalized, bulk messages to improve customer satisfaction. The platform has driven measurable outcomes such as a 21% increase in spare parts revenue and 25% higher team productivity, proving its value in driving product excellence. With flexible, usage-based pricing starting at $24,000 per year and unlimited access across organizations, Unwrap.ai offers a 30-day trial for custom plans, making it ideal for scaling teams that want to listen to customers intelligently and act faster.

Key Features:

• Auto Tagger: Automatically categorizes and organizes customer feedback using intelligent taxonomies.
• Assistant: Natural language interface to query customer insights and receive answers with real anecdotes and dynamic visualizations.
• Dashboards: Intuitive, customizable reporting tools for sharing insights across teams and stakeholders.
• Alerts: Real-time notifications via Slack and email for emerging issues, plus executive-grade weekly digests.
• Responder: Enables bulk, personalized outreach to customers across multiple channels to boost engagement and satisfaction.
• Multi-Source Integration: Connects with over 3,000 tools and platforms to collect feedback from public and private sources.
• Security & Compliance: SOC 2 Type II, GDPR, HIPAA, SSO, Okta, automatic PII redaction, and full transparency in data usage.
• Scalable Access: No seat-based pricing—unlimited team access within the organization.
• API Access & Onboarding: Tailored onboarding and API support for seamless integration and customization.
• Multilingual Support: Analyzes feedback in multiple languages to serve global customer bases.

Pricing: Unwrap.ai offers flexible, usage-based pricing starting at $24,000 per year, with a 30-day trial available for custom plans. There is no seat-based pricing, and access is unlimited across the organization.

Conclusion: Unwrap.ai is a transformative AI-powered customer intelligence platform that empowers product and CX teams to listen at scale, uncover hidden opportunities, and build products people truly love—proven by real-world results and trusted by industry leaders.