fpt.ai: Empowering Enterprises with Intelligent Automation and Enhanced Customer Experiences

fpt.ai is a powerful, enterprise-grade artificial intelligence platform developed by FPT Smart Cloud, designed to drive digital transformation across industries. Built on cutting-edge Machine Learning, Natural Language Processing (NLP/NLU), and Generative AI technologies, it delivers a suite of smart solutions that boost productivity, streamline operations, and elevate customer engagement. Ideal for large organizations and businesses seeking scalable, secure, and multilingual AI tools, fpt.ai enables seamless automation of customer service, employee support, sales processes, and compliance workflows. With over 3,000 strategic partnerships and 16 million+ end-users globally, the platform has proven its reliability and innovation through real-world success—achieving up to a 67% increase in productivity and reducing call analysis time by 70%. Its advanced features include multi-lingual chatbots, AI-powered virtual assistants, voice interaction systems, sentiment analysis, smart call routing, automated surveys, and deep integration with enterprise systems.

Key Features:

• FPT AI Agents: Multi-lingual AI agent development platform enabling creation in 10 minutes using natural language.
• FPT AI Chat: Generative AI chatbot powered by Large Language Models (LLMs), supporting natural conversation and sentiment analysis.
• FPT AI Engage: AI virtual assistant for automating inbound and outbound call center operations with up to 92% accuracy.
• FPT AI Enhance: Advanced call analysis suite with Auto-Transcript, Flexible Auto Scoring, Alert Filter, Report Studio, and Sentiment Analysis.
• FPT AI Read: AI-driven document processing and summarization using LLMs.
• FPT AI eKYC: Secure, AI-powered Know-Your-Customer verification using deep learning.
• FPT AI Mentor: AI tool for employee competency development and training.
• Omni-channel Integration: Seamless deployment across Facebook Messenger, Zalo, websites, WhatsApp, Viber, mobile apps, and call centers.
• Natural Language Understanding (NLU): Enables human-like, context-aware conversations across multiple languages including Vietnamese, English, Japanese, and Indonesian.
• Voice Technologies: Includes Automatic Speech Recognition, Text-to-Speech with over 100 natural-sounding voices, and AI Speech for enterprise voice applications.
• Active Learning & Continuous Improvement: AI models evolve over time using Generative AI and real-time feedback.
• Deep System Integration: Connects with business systems for optimized task execution and workflow automation.
• Customer Insights & Personalization: Analyzes behavior and preferences to deliver tailored recommendations.
• Compliance & Security: Meets global standards including GDPR and Vietnam’s Personal Data Protection Decree No. 13/2023/ND-CP, with ISO certifications (9001:2015, 27001:2022, etc.).
• Scalable Infrastructure: Supports over 200 million automated interactions and 12 million calls per month.
• Enterprise Knowledge Management: Centralized AI-driven knowledge systems for internal efficiency.
• FVI System: End-to-end Vietnamese ID card OCR powered by Deep Learning.

Pricing: FPT.AI offers a freemium model with scalable enterprise pricing tailored to business needs, allowing organizations to start with accessible options and upgrade as they grow.

Conclusion: fpt.ai stands as a leading AI platform for enterprise digital transformation, combining robust technology, global scalability, and real-world impact to deliver intelligent automation, superior customer experiences, and operational excellence across diverse industries.