knowledgebase.ai: Smart AI-Powered Knowledge Management for Seamless Support

knowledgebase.ai is an intelligent, AI-driven knowledge base platform designed for support teams and businesses aiming to deliver efficient, self-service customer experiences and streamline internal knowledge sharing. Built by Text, Inc., it combines advanced AI capabilities with robust knowledge management tools to create a unified, scalable solution for both public help centers and private employee workspaces. With features like AI-generated content, instant search via QuickAnswer, real-time analytics, and seamless integration with LiveChat and HelpDesk, it empowers teams to reduce support workload, maintain consistent tone and branding, and improve response accuracy. The platform supports multilingual and multibrand setups, offers rich content formatting with visuals, and provides detailed reporting and insights to optimize knowledge usage. Its mobile-friendly design and customizable help centers ensure a professional, on-brand experience across all touchpoints.

Key Features:

• AI-Powered Search (QuickAnswer): Delivers fast, tailored answers without manual browsing.
• AI Content Generation: Automatically creates articles, titles, and keywords in seconds.
• Unified Dashboard: Manage multiple knowledge bases (public and internal Workspaces) from one interface.
• LiveChat Integration: Deliver instant knowledge access within chat windows and enhance agent workflows.
• HelpDesk Integration: Use knowledge base articles directly when resolving support tickets.
• Knowledge Visualization & Reporting: Track performance with detailed insights and analytics.
• Custom Branding: Fully customize with logo, favicon, colors, language, and custom domain.
• Rich Text Editor: Add screenshots, videos, and multimedia to enrich content.
• Article Visibility Control: Set public or internal access with granular permissions.
• Article Ratings & Feedback: Improve content quality through user feedback.
• Multilingual & Multibrand Support: Scale across regions and brands with add-on features.
• SEO-Friendly Help Centers: Boost organic traffic with optimized search rankings.
• Mobile-Friendly Design: Access knowledge seamlessly from any device.
• Google Analytics Integration: Measure and analyze user engagement and behavior.
• 24/7/365 Live Chat Support: Always available assistance for setup and troubleshooting.
• Password Protection & Security: Secure internal knowledge with access controls.

Pricing: knowledgebase.ai offers a subscription-based model with a single plan at $59/month or $49/month when billed annually (20% savings). Additional knowledge bases are available as add-ons starting at $24.99/month or $21.99/year. A free 14-day trial is available with no credit card required.

Conclusion: knowledgebase.ai stands out as a powerful, all-in-one AI knowledge base solution that combines intelligent content creation, seamless integration, and professional customization to elevate customer support and internal knowledge sharing. Its smart features and strong support make it ideal for growing teams seeking efficiency, scalability, and a polished self-service experience.