Palona.ai: Transforming Restaurant Operations with Intelligent AI Agents

Palona.ai is a cutting-edge, all-in-one AI platform tailored specifically for restaurants, designed to streamline operations and enhance guest experiences through advanced generative AI. It empowers dining establishments—ranging from quick service to fine dining—to automate ordering, phone calls, reservations, and marketing with humanlike, multilingual interactions that adapt to their unique brand voice using voice cloning technology. The platform integrates seamlessly with existing POS systems, requires no new hardware, and ensures zero human handoffs in order processing, boosting accuracy and enabling natural, intelligent upselling. Built by a team of AI and hospitality industry leaders, Palona.ai maintains direct guest relationships without relying on third-party platforms, while offering robust guardrails, security, and real-time analytics. With a fast setup in just days and support for over 100 languages in Enterprise, it’s a powerful tool for modern restaurants seeking to scale efficiently and authentically.

Key Features:

• AI agents for ordering, answering calls, reservations, and marketing
• Generative AI for personalized, natural guest interactions (no scripts)
• Multilingual support with seamless mid-sentence language switching
• Voice cloning to mirror the restaurant’s brand voice and personality
• Direct integration with existing POS systems (with custom options in Enterprise)
• Zero human handoffs in order processing—orders go straight to the kitchen
• Enhanced order accuracy and intelligent upselling capabilities
• Guardrails and security to ensure reliable and safe AI interactions
• Human escalation and real-time monitoring for critical situations
• Analytics dashboards for performance tracking and insights
• Fast deployment—set up in just days
• Support for diverse restaurant types: Food & Beverage, Full Service, Quick Service, Fast Casual, Upscale Dining, and Fine Dining
• Backed by industry leaders in AI and hospitality, with strategic partnerships like Yelp
• Developed by Proactive AI Lab, Inc., led by former executives from Google, Meta, and Tinder

Pricing: Palona.ai offers a 1-month free trial for all plans. Pricing tiers include:

• Light: $199/month per location (includes basic AI agents, multilingual support, and core features)
• Premium: $499/month per location (adds advanced integrations, pre-payment, and enhanced analytics)
• Enterprise: Custom pricing (includes multilingual support for 100+ languages, voice cloning, custom POS integrations, and dedicated support) Overage fees apply: $6.60 per 10 calls for Light, $5.00 per 10 calls for Premium.