Regal.ai: Enterprise-Grade AI Agents for Seamless Customer Engagement

Regal.ai is a powerful AI Agent Platform engineered to revolutionize customer support, sales, and operations for large enterprises by deploying autonomous, human-level AI agents across voice, chat, and SMS channels. With a focus on scalability, reliability, and compliance, Regal.ai enables 24/7 customer engagement, zero-second response times, and a 97% containment rate for inbound calls. Its unified ecosystem includes a Unified Agent Desktop, Sales Dialer, Journey Builder, IVR, A/B Testing, Conversation Intelligence, Monitoring & Quality Assurance, and advanced analytics—empowering teams to build once and deploy everywhere. The platform supports real-time personalization using customer data, multilingual communication in over 30 languages with hundreds of accents, and secure, privacy-first operations that prevent LLM partners from training on or storing sensitive customer information. Built for high-volume environments with at least 75 agents or 150,000 monthly calls, Regal.ai integrates seamlessly with leading CCaaS and CRM systems through over 40 pre-built connectors. Trusted by top consumer brands in healthcare, insurance, financial services, eCommerce, and more, Regal.ai delivers enterprise-grade security with certifications including SOC2, HIPAA, GDPR, CCPA, DPA, and TCPA. Additional resources like product tours, developer documentation, Regal University, and an ROI calculator help users maximize value and adoption.

Key Features:

• Autonomous AI Agents for voice, chat, and SMS
• 24/7 customer engagement across multiple channels
• Zero-second response time and 97% containment rate for inbound calls
• Unified Agent Desktop for human-AI collaboration
• Sales Dialer for enhanced outreach and conversion
• Journey Builder for customizable customer interactions
• IVR (Interactive Voice Response) integration
• A/B Testing for optimizing agent performance
• Conversation Intelligence for actionable insights
• Monitoring & Quality Assurance tools
• Analytics & Reporting dashboards
• Real-time personalization using customer data
• Multilingual support in 30+ languages with hundreds of accents
• Branded Caller ID for professional call presentation
• Phone number management and spam remediation
• Live dashboards for real-time visibility
• Secure, privacy-first data handling (LLMs do not train on or store customer data)
• Over 40 integrations with major CCaaS and CRM platforms
• Enterprise compliance with SOC2, HIPAA, GDPR, CCPA, Privacy, DPA, and TCPA
• "Build once, deploy everywhere" across digital and voice channels
• Developer Docs and integration resources
• ROI Calculator to estimate incremental revenue
• Regal University and Knowledge Hub for training and education
• AI Agent Glossary and informative podcasts (Contact Center Podcast, 15 Minute Founder Podcast)
• Experiential campaigns like the "AI Dog Hotline" and "The Voice of AI"
• Customer referral program with $1,000 rewards for qualified referrals
• Partner deal registration and collaboration opportunities
• Regular events and webinars (e.g., Regal vs. Sierra, Regal vs. Decagon)

Pricing: Regal.ai operates on a usage-based pricing model, tailored to enterprise needs with discounts available for higher volume usage and longer-term contracts. While pricing details are customized and not publicly listed, the platform is designed for organizations with significant scale—starting at 75 agents or 150,000 monthly calls—ensuring flexibility and value for large operations.

Conclusion: Regal.ai stands at the forefront of AI-powered customer communication, delivering intelligent, compliant, and scalable solutions that combine automation with human collaboration to drive efficiency, satisfaction, and revenue—perfect for enterprises ready to transform their customer experience with cutting-edge AI.