cbot.ai: Transforming Customer and Employee Experience with Intelligent Conversational AI

cbot.ai is a powerful, no-code conversational AI platform that empowers enterprises to build, deploy, and scale intelligent virtual assistants and voicebots across multiple channels. Designed for seamless integration with Meta platforms like WhatsApp Business API and Instagram Direct Message, cbot.ai delivers 24/7 personalized support while enabling a hybrid workforce model that combines AI virtual agents with live human agents for optimal service delivery. With enterprise-grade security, on-premise deployment options, and advanced capabilities in generative AI, text classification, and sentiment analysis, cbot.ai stands out as a trusted solution for organizations across banking, insurance, retail, telecom, airlines, public services, education, healthcare, and more. The platform’s proprietary technologies, including CBOT CORE, CBOT FUSION, CBOT ANALYTICS, and CBOT LIVE CHAT, streamline development, enhance performance, and ensure full data control—making it a scalable and secure choice for modern digital transformation.

Key Features:

• CBOT Platform: A secure, scalable, no-code end-to-end conversational AI platform for building and maintaining virtual assistants.
• Conversational IVR: AI-powered voice automation that reduces Average Handle Time by 30–70% through contextual intent analysis.
• CBOT GPT & CBOT LLM: Enterprise-ready generative AI models trained on private data, available for on-premise or cloud deployment with full data control.
• Digital Employee: A generative AI solution for internal business communication, supporting HR, IT, legal, and purchasing queries.
• CBOT HoloNexus: A featured component enabling advanced AI integration and intelligent workflows.
• Omnichannel Support: Seamless deployment across WhatsApp Business API, Instagram Direct Message, web chat, and voice channels.
• Hybrid Workforce Model: Intelligent handoff between AI virtual agents and human agents for superior service continuity.
• Real-Time Analytics (CBOT ANALYTICS): Centralized dashboard for monitoring interaction, retention, and monetization rates.
• Chatbot Integration Framework (CBOT FUSION): Reduces development time and cost with dynamic conversation design and backend configuration without coding.
• Live Chat Collaboration (CBOT LIVE CHAT): Enables real-time human-AI collaboration, achieving auto-resolution of 65% of service desk requests.
• Enterprise System Integration: Connects with SAP, Zendesk, CRM, ERP, and RPAs for end-to-end automation.
• Private Data Training: CBOT LLM continuously fine-tunes on private data in secure, compliant environments.
• Scalable Deployment: Supports SaaS, on-premise, and managed service models to adapt to business needs.
• High Accuracy & Speed: Delivers 98% accuracy and up to 5x faster bot development with 1 billion queries processed annually.
• Unified Model Interface: Centralized system for loading, training, retraining, and executing multiple AI models at scale.
• Global Reach with Local Intelligence: Developed Turkey’s first local language model, offering culturally and linguistically tailored AI solutions.
• CBOT Partner Program: Offers referral, reseller, implementation, and integration partnership opportunities.

Pricing: While specific pricing details are not publicly listed, cbot.ai offers flexible deployment models including SaaS, on-premise, and managed services, suggesting a tailored pricing approach. The platform is best categorized as freemium, with a free tier likely available for initial exploration or smaller use cases, and paid plans for enterprise-scale deployment.

Conclusion: cbot.ai is a cutting-edge, enterprise-focused conversational AI platform that combines generative intelligence with robust security and seamless omnichannel integration. With proven success in automating up to 70% of customer queries and boosting sales by up to 300%, it’s a top-tier solution for businesses aiming to enhance both customer and employee experiences through intelligent automation.