cass.ai: Revolutionizing Mental Health Access with Empathetic AI

cass.ai is an AI-powered behavioral health platform designed to expand equitable access to mental healthcare by delivering personalized, 24/7 support through text messaging and other communication channels. Built by clinicians and validated by research, it supports individuals with anxiety, depression, diabetes, and caregiver wellness while empowering businesses—including health insurers, providers, employers, and universities—with scalable tools to automate onboarding, engage users, capture leads, and reduce clinical workload. Trusted by leading healthcare organizations and backed by clinical studies from top institutions, cass.ai combines empathetic AI with real-time insights and crisis triage to deliver measurable outcomes in well-being and cost savings.

Key Features:

• Cass Chat: Ad-hoc emotional support via text or Facebook Messenger, starting with "how are you?", using clinically validated techniques like paraphrasing and self-assessment tools (e.g., GAD-7, PHQ-9).
• Cass Engage: Instant, automated responses to visitor inquiries using clinical expertise to nurture qualified users and drive engagement.
• Cass Copilot: Real-time live chat or calls with human clinicians, seamlessly integrated into the AI experience.
• Cass Signals: Preconfigured insights dashboard offering real-time data on engagement, outcomes, cost savings, and user needs for marketing and clinical teams.
• Crisis Triage & Intervention: Identifies at-risk users and connects them to human crisis counselors within 20 seconds or directs to emergency resources like 988 and 741741.
• Multi-Channel Accessibility: Available via SMS, Facebook Messenger, WhatsApp, Google Home (via "Talk to Coach Cabi"), websites, and portals—no app install or account creation required.
• Personalized Coaching: Uses millions of historical interactions, 600+ topics, and over 3 million message variations to tailor conversations and support goals.
• Chronic Disease Management: Offers specialized support for diabetes, nurse & physician care, postpartum depression, and seniors.
• HIPAA & Data Security Compliance: Ensures protected health information handling with advanced encryption and controlled server access; awaiting SOC2 certification.
• Ethical AI Framework: Developed with oversight from a Medical, Ethical, and Advisory Board; transparent and de-identified data practices.
• Scalable & Integratable: Fully customizable to integrate with existing call centers, hotlines, portals, and telehealth systems.
• Global Reach: Serves over 30 million people worldwide with multi-lingual support in seven languages.
• Clinical Proven Results: Demonstrated to reduce depression symptoms by 50% in 34% of users, improve well-being in two weeks, and save $2,300 annually per patient in medication costs.
• User Retention & Satisfaction: 40% of users remain engaged after six months; 89% satisfaction rate based on 30,000 surveys.

Pricing: While specific pricing details are not publicly listed, cass.ai offers a demo request form for potential customers, suggesting a freemium or enterprise subscription model. Given its focus on business-to-business deployment and scalable solutions, the best fit is subscription.

Conclusion: cass.ai is a transformative, ethically grounded AI solution that bridges gaps in mental health access through intelligent, empathetic, and clinically validated text-based support—delivering real impact for individuals and measurable value for organizations.