HelpFirst.ai: Empowering Care-Giving Organizations with AI-Powered Vulnerability Prioritization

HelpFirst.ai is an advanced AI tool developed by HelpFirst Limited, specifically designed for care-giving organisations in the public sector, including charities, social care, and healthcare providers. Built from the ground up using Large Language Models (LLMs), it streamlines complex needs management by intelligently summarising, categorising, and visualising case data—cutting advisor onboarding time from 15 minutes to just 30 seconds. The platform integrates seamlessly as a CRM plugin, is Azure-native and CRM-neutral, and prioritises vulnerable clients with precision, helping organisations like Childline manage 30% more sessions annually and achieve up to 90% reduction in operational costs. With a strong emphasis on compassion, integrity, and data security—including pseudonymisation, Cyber Essentials certification, and rigorous model bias evaluation—HelpFirst.ai supports caseworkers in reducing administrative burden and preventing critical needs from being missed. It has been recognized with prestigious awards, including the Digital Public Services Award, and is backed by Scottish Government and Innovate UK grants, reflecting its impact and innovation in AI for good. The tool was co-designed with Citizens Advice Scotland and is actively used in sectors such as energy to meet regulatory standards like the FCA Consumer Duty.

Key Features:

• Intelligent Case Notes (Beta): AI-powered summarisation and documentation of client cases for faster insights.
• Vulnerability Prioritisation: Advanced LLM-driven analysis to identify and rank vulnerable clients effectively.
• Case Data Visualisation: Clear, intuitive visual representations of case information for better decision-making.
• CRM Integration: Works as a plugin with existing case management systems, compatible with platforms like Dynamics 365.
• User-Centered Design: Developed through co-design workshops with frontline caseworkers and stakeholders.
• Risk & Bias Evaluation: Includes model and bias testing to ensure ethical and reliable AI outcomes.
• Secure & Compliant Architecture: Pseudonymised data storage, Cyber Essentials certification, and adherence to UK data protection laws.
• Playground Feature: Allows users to test and explore prioritisation logic in a safe environment.
• AI Consultancy & Implementation Services: Full support from discovery to deployment via stakeholder workshops and 3–6 month proof of concept.
• Regulatory Alignment: Helps organisations meet compliance standards such as FCA Consumer Duty and Ofgem regulations.

Pricing: HelpFirst.ai offers a tailored, consultative pricing model through a proof-of-concept process, with no publicly listed standard price. The initial engagement includes a 30-minute call with the CEO and a stakeholder workshop, followed by a 3–6 month trial phase. This approach suggests a trial-based model with custom pricing for implementation, making it ideal for organisations seeking measurable impact before commitment.

Conclusion: HelpFirst.ai stands as a transformative AI solution for care-giving organisations, blending cutting-edge LLM technology with deep empathy and ethical design to ensure no vulnerable client falls through the cracks. Its proven success in reducing workload, cutting costs, and improving service delivery makes it a powerful ally in public service innovation.