Rauda.ai: Intelligent AI Agents for Seamless Customer Support

Rauda.ai is a powerful platform developed by Rauda Inc. that enables businesses to build, orchestrate, and continuously evaluate AI agents for customer support across multiple channels—chat, email, voice calls, and WhatsApp. Designed for industries like healthcare & wellbeing, insurance and banking, e-commerce & retail, travel & hospitality, and digital services, it leverages historical interactions and advanced LLMs to create smart, context-aware workflows that automate 70% of customer inquiries without human intervention. The platform ensures high-quality, empathetic, and on-brand conversations while maintaining enterprise-grade security with ISO 27001, SOC 2, PCI DSS, and GDPR compliance. With real-time integrations into tools like Zendesk, Intercom, HubSpot, Salesforce, and Jira, Rauda.ai empowers teams to scale instantly during peak demand, reduce workload on human agents, and improve customer satisfaction by up to 20%. Its intelligent evaluation suite uses an LLM-as-a-judge model to assess accuracy, tone, compliance, and resolution, enabling a continuous learning loop that refines performance over time. Built for rapid deployment—go-live in just 4–6 weeks—Rauda.ai delivers measurable business impact, as demonstrated by success stories from Podimo, TUIO, We Are Knitters, and other leading brands.

Key Features:

• Multi-Channel Support: Automates customer interactions across chat, email, voice calls, and WhatsApp.
• End-to-End Automation: Handles pre-sale and post-sale inquiries, order updates, refunds, account changes, and appointment bookings.
• AI Agent Orchestration: Seamlessly coordinates AI agents with human teams for hybrid support workflows.
• Smart Workflow Builder: Uses historical support data to design optimized, channel-specific workflows combining traditional code and LLMs.
• LLM-as-a-Judge Evaluation Suite: Employs AI trained to mirror expert evaluators, scoring responses on Adherence, Assertiveness, Fluency, and Groundedness.
• Continuous Optimization Loop: Automatically flags low-CSAT tickets or anomalies, enabling prompt refinement and retraining.
• Enterprise Security & Compliance: Hosted in EU data centers with GDPR, ISO 27001, SOC 2, and PCI DSS compliance.
• Real-Time Integrations: Connects with Zendesk, Intercom, HubSpot, Salesforce, Jira, and telephony stacks via API or SIP.
• 24/7 Multilingual Support: Operates across 11 languages, ensuring global accessibility and consistency.
• Scalable Instantly: Adapts to peak demand without requiring additional hiring.
• Actionable Analytics: Transforms raw conversation data into business insights for performance tracking.
• Secure Data Handling: All data encrypted at rest and in transit, with automatic purging after evaluation cycles.
• Customizable Evaluation Metrics: Tailors scoring dimensions to match specific business and brand requirements.

Pricing: Rauda.ai offers a freemium model with a free trial available for new users to explore its capabilities before committing.

Conclusion: Rauda.ai is a transformative solution for modern customer support, combining intelligent automation, rigorous quality evaluation, and seamless integrations to deliver faster, smarter, and more satisfying customer experiences—ideal for forward-thinking teams across diverse industries.