Agaton.ai: Elevating Sales and Customer Service with Intelligent Voice AI

Agaton.ai is a cutting-edge AI platform designed for sales and customer service teams, delivering domain-specific AI agents that act as superhuman co-workers to automate complex workflows and boost performance. By leveraging advanced Voice AI, it goes beyond simple transcription to analyze critical interaction nuances such as energy, confidence, buying signals, objections, and competitive mentions in real time. The tool seamlessly integrates with existing tech stacks including CRMs, dialers, Teams, Slack, and email, enabling instant, personalized coaching for agents and actionable insights for managers—all while maintaining enterprise-grade security and privacy. With GDPR compliance, AES-256 encryption, ISO 27001 certification, and data isolation within EU-based infrastructure, Agaton.ai ensures trust and control at every step. Trusted by global telecom, BPO, and enterprise organizations, it has proven effective in increasing sales conversion rates, reducing churn, and improving sales efficiency.

Key Features:

• Domain-Specific AI Agents: Custom-built agents tailored to sales and customer service workflows.
• Advanced Voice AI Analysis: Detects subtle cues like energy, confidence, buying intent, objections, and competitive mentions.
• Real-Time Personalized Coaching: Delivers actionable feedback directly within the agent’s workflow.
• Automated Quality Assurance: Provides consistent, data-driven performance evaluations for managers.
• Seamless Integration: Works effortlessly with CRMs, dialers, email, Teams, Slack, and other sales tools.
• Agaton Privacy Guard: Proprietary system for automatic redaction of personally identifiable information (PII).
• Data Control & Retention: Users maintain full control over audio data, with options for on-demand deletion and retention policies.
• Enterprise-Grade Security: Fully GDPR-compliant, with AES-256 encryption at rest and TLS 1.2+ in transit.
• Secure Infrastructure: Data stored in isolated environments within a Virtual Private Cloud; all operations hosted within EU borders.
• Comprehensive Compliance: ISO 27001 certified, with ISO 42001 and SOC 2 certifications in progress.
• Secure Data Lifecycle Management: Strict protocols from data ingestion to deletion, with no use of user data for model training without consent.
• 24/7 Security Monitoring: Includes automated threat detection, multi-factor authentication, and principle of least privilege access.

Pricing: Agaton.ai offers pricing on a custom basis, available upon request through sales@agaton.ai.

Conclusion: Agaton.ai is a powerful, secure, and intelligent solution that transforms sales and customer service operations by combining real-time Voice AI insights with seamless workflow integration—empowering teams to perform at their peak with confidence and compliance.