Roark.ai: Advanced Voice AI Testing and Evaluation

Roark.ai is a powerful platform designed for testing, monitoring, and evaluating voice AI agents with precision and scalability. It enables teams to simulate real production calls—complete with natural speech patterns like pauses, tone shifts, and stutters—allowing for accurate assessment of agent performance across multiple iterations. With enterprise-grade transcription support in 50+ languages and a low word error rate of 8.6%, Roark.ai delivers reliable insights. Real-time sentiment and emotion analysis detect vocal cues such as sighs and frustration, while goal evaluation confirms whether critical conversation objectives were met. Custom event tracking and alerts help identify issues early, and the Voice Analytics Builder empowers users to create tailored reports using voice-specific metrics. Comprehensive dashboards feature funnel visualizations and Sankey diagrams for deep performance analysis. Seamless integration with VAPI and Retell AI via no-code options, plus full SDK control, makes it adaptable for various workflows. Built with compliance in mind, Roark.ai is HIPAA and SOC2 certified, ensuring security and trust for sensitive applications. Ideal for teams refining voice-driven customer experiences, it supports startups, enterprises, and developers focused on AI conversation optimization.

Key Features:

• Simulated replay of real production calls
• Edge case testing (failed conversations, frustration spikes, missed goals)
• Replication of original voice characteristics (pauses, tone, stutters)
• Multi-version agent comparison and performance tracking
• Enterprise-grade transcription (50+ languages, 8.6% word error rate)
• Real-time sentiment and emotion analysis
• Custom event tracking with alert system
• Automated goal evaluation
• Voice Analytics Builder for custom reporting
• Funnel visualization and Sankey diagrams in dashboards
• No-code integrations with VAPI and Retell AI
• SDK integration for full control
• HIPAA and SOC2 compliance
• Scalable credit-based pricing with volume discounts
• Dedicated support and on-premise deployment (Enterprise)

Pricing: Roark.ai offers a tiered pricing model with a Startup plan at $500/month (including 50,000 free monthly credits), a Growth plan at $1,200/month (with 120,000 free credits and discounts on services), and a fully customizable Enterprise plan featuring dedicated support, SLA guarantees, and on-premise deployment options.

Conclusion: Roark.ai stands out as a robust, secure, and intelligent solution for refining voice AI agents, combining realistic testing, deep analytics, and enterprise reliability—making it an essential tool for teams committed to delivering exceptional voice-powered customer interactions.