Seranova AI: Automating Reputation Management for Local Service Businesses

Seranova AI is an intelligent reputation management platform designed specifically for local service businesses such as HVAC, Roofing, Plumbing, Home Services, Salons, Restaurants, and Clinics. It automates the process of collecting and managing customer feedback using SMS with a 98% open rate, ensuring high engagement and actionable insights. The platform intelligently routes feedback by sentiment—prompting happy customers to leave Google reviews instantly while privately addressing negative feedback to resolve issues before they escalate. Seranova AI enhances online visibility with automated review replies and integrates seamlessly with tools like Square POS and Jobber, with more integrations on the way. With plans tailored for businesses of all sizes, including a 14-day free trial, Seranova AI empowers service providers to build trust, improve customer satisfaction, and grow their brand reputation effortlessly.

Key Features:

• Automated SMS Feedback Collection: Sends post-job SMS requests with a 98% open rate.
• Sentiment-Based Routing: Automatically publishes positive reviews and routes negative ones privately for resolution.
• Google Review Automation: Sends instant prompts for Google reviews from satisfied customers.
• Automated Review Replies: Increases visibility with auto-replies to positive and negative feedback.
• Integration Capabilities: Works with Square POS, Jobber, and other tools; supports CSV imports.
• Multi-Plan Support: Offers Starter, Pro, Business, and Enterprise plans with scalable features.
• Customer-Centric Resolution: Enables private handling of negative feedback to improve customer experience.
• Waitlist for Non-Integrated Platforms: Supports businesses using non-integrated systems.

Pricing: Seranova AI offers a 14-day free trial and multiple paid plans: Starter at $49.99/month, Pro at $79.99/month, Business at $129.99/month, and Enterprise for tailored solutions. All plans include email support, with priority support for Business users.

Conclusion: Seranova AI is a powerful, user-friendly solution that transforms how local service businesses manage their online reputation, combining automation, AI intelligence, and customer-centric design to drive growth and trust in a competitive digital landscape.