ScreenAsk: AI-Powered Screen Recording for Faster Support Resolution

ScreenAsk is an AI-powered tool designed to streamline customer support by enabling users to record their screens and audio with a single click—no installation, account, or download required. It captures high-definition screen recordings with detailed metadata, including network logs, console errors, browser, OS, and screen size, and uses AI to generate transcriptions and summaries, significantly reducing resolution time from 45 minutes to just 5 minutes per ticket. Ideal for support and product teams at SaaS companies, ScreenAsk integrates seamlessly with Slack, Zapier, Zendesk, and over 5,000 apps, allowing automated ticket creation, real-time notifications, and embeddable widgets for in-product issue reporting. The platform offers a free plan with 10 recordings per month and scalable paid tiers, including Starter, Growth, Scale, and Enterprise options, with recordings stored for durations ranging from 14 to 180 days depending on the plan.

Key Features:

• One-Click Screen Recording: Customers record screens instantly without accounts or downloads.
• AI-Powered Transcription & Summary: Automatically generates text transcripts and summaries using GPT-4o-mini.
• Comprehensive Data Capture: Includes screen, audio, network logs, console errors, browser, OS, and screen size.
• Embeddable Widget: Customizable script for embedding directly into websites.
• Multi-Platform Integration: Connects with Slack, Zapier, Zendesk, Microsoft Teams, and over 5,000 apps.
• Automated Workflows: Creates tickets and attaches recordings to support conversations.
• Flexible Storage: Recordings stored for 14–180 days (or custom durations for Enterprise).
• Secure Hosting: Videos hosted on a global CDN with encrypted storage and token-based authentication.
• Dual Recording Modes: Screen-only and screen + microphone.
• Custom Metadata Tracking: Via JavaScript API for brand-specific data.
• Team Collaboration: Multiple users can access the same account.

Pricing: ScreenAsk offers a free plan with 10 recordings per month and a 30-day trial with no credit card required. Paid plans include Starter ($29/month), Growth ($99/month), and Scale ($299/month), with custom enterprise pricing available.

Conclusion: ScreenAsk is a powerful, user-friendly AI tool that transforms how support teams diagnose and resolve customer issues, combining effortless screen recording with intelligent analysis and seamless integrations to boost efficiency and customer satisfaction.