Waybeam: AI Agents for Sales, Support, Education, and Commerce

Waybeam is an AI platform that empowers businesses to deploy always-on AI agents for sales, support, education, and commerce. These agents are grounded in user-provided knowledge and operate 24/7, delivering human-like guidance across key business functions. Built for scalability and trust, Waybeam enables rapid deployment—launching in days with its Growth plan—and offers customizable personas, tone, and language. The platform supports a range of specialized solutions including Website Assistant, Support Resolution Assistant, Education Assistant, and Retail Shopping Assistant, each designed to convert traffic, resolve tickets, tutor learners, or guide shoppers. With a three-step workflow—connect documents, configure agent, ship and learn—Waybeam integrates seamlessly with knowledge bases, CRM systems, and communication platforms like Slack and Teams. It features robust analytics, automation for ticket logging and pipeline capture, and enterprise-grade security with encryption, role-based access, and zero data retention. Waybeam also offers guided pilot programs and personalized demos to ensure successful adoption.

Key Features:

• AI Agents for Key Functions: Website Assistant, Support Resolution Assistant, Education Assistant, Retail Shopping Assistant.
• Always-On Operation: 24/7 AI agents grounded in user knowledge.
• Rapid Deployment: Launch in days with the Growth plan.
• Customization: Adjustable personas, tone of voice, and language.
• Knowledge Integration: Connects to PDFs, Confluence, Zendesk, SharePoint, ticket history, and more.
• Configurable Rules: Confidence thresholds, escalation paths, and handoff rules.
• Embeddable: Deploy on websites, Slack, or Teams.
• Analytics: Tracks conversion, deflection, and CSAT trends.
• Retrieval-Augmented Responses: Ensures accurate, cited answers with safe fallbacks.
• Automation: Handles ticket logging, pipeline capture, and fulfillment.
• Enterprise Security: Encryption in transit and at rest, redaction, audit logs, and zero-trust deployment.
• Privacy-First: Never stores personal data; operates on anonymized records.
• Guided Pilot: 4–6 week rollout for ROI validation.
• Support & Consulting: Includes integration, security, and privacy support.

Pricing: Waybeam offers three tiers: Pilot (included in Growth), Growth, and Enterprise. The Growth plan includes a guided rollout for ROI validation. Enterprise includes zero-trust security, private data deployment, unlimited actions, and dedicated experts. All plans are billed monthly and adjusted based on usage and support needs.

Conclusion: Waybeam is a powerful, enterprise-ready AI platform that transforms customer engagement and internal operations with intelligent, customizable agents. Its focus on trust, security, and rapid deployment makes it an ideal solution for businesses seeking scalable automation in sales, support, education, and commerce.