Answerly
AI-powered customer support and engagement platform for 24/7 smart interactions.
Category: Automation
Price Model: Freemium
Audience: Business
Trustpilot Score: 3.2
Trustpilot Reviews: 13
Our Review
Answerly: AI-Powered Customer Engagement and Support
Answerly is an AI-powered customer engagement platform designed to deliver intelligent, 24/7 support through customizable AI agents. It enables users to train AI models using diverse data sources—such as QA pairs, websites, Google Sheets, PDFs, and YouTube videos—while offering seamless integration into websites, LMS platforms, and applications. With features like real-time data collection, embedded calendars for meeting booking, and a Knowledge Hub for content management, Answerly empowers businesses and individuals to create smart, interactive customer experiences. The platform supports multiple AI providers, including OpenAI, Anthropic, and Gemini, and offers extensive customization options like widget personalization, CNAME support, and instant embed links. Ideal for teams and freelancers looking to automate customer interactions with high accuracy and flexibility.
Key Features:
- AI Training: Train AI agents using QA pairs, websites, Google Sheets, PDFs, text files, and YouTube videos.
- Real-Time Data Collection: Gather customer insights through customizable forms and instant responses.
- AI Agent Customization: Personalize assistants with branding, language, and behavior settings.
- Meeting Booking: Embed calendars directly into chat for AI agents to schedule appointments.
- Multi-Provider Support: Integrate with OpenAI, DeepSeek, Mistral, Anthropic, Gemini, and more.
- Knowledge Hub: Manage and organize content for accurate, context-aware responses.
- Content Delivery: Provide answers with images, videos, text, and PDFs.
- Embed & Share: Instant embed via iframe, link sharing, and QR codes.
- Collaboration Tools: Workspaces for team collaboration with shared datasets and agents.
- Webhooks & SDK: Extend functionality with custom integrations.
- Widget Customization: Tailor chat widgets to match your brand.
- Live Chat Integration: Combine AI with human support for seamless handoffs.
- CNAME Support: Use your own domain for professional branding.
Pricing: Answerly offers a Free tier with basic features and a Pro tier at $19/month, which includes unlimited agents, websites, datasets, and workspaces, along with real-time training and no branding.
Conclusion: Answerly is a versatile and powerful AI engagement platform that combines ease of use with advanced customization, making it an ideal solution for businesses and individuals seeking intelligent, scalable customer support and interaction tools.
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