Brand24: AI-Powered Social Listening and Reputation Management

Brand24 is an AI-driven social listening and online reputation management platform designed to monitor brand mentions, analyze customer feedback, and provide actionable insights across over 25 million online sources. It empowers marketers, PR professionals, and businesses to track sentiment, monitor competitors, manage crises, and optimize SEO through real-time alerts, AI-generated reports, and advanced analytics. With features like AI Insights, Brand Assistant, and AI Visibility, Brand24 delivers smart context searches, emotion detection, and strategic recommendations to support data-driven decision-making in marketing, customer service, and brand strategy.

Key Features:

• AI-Powered Insights: AI Insights, Brand Assistant, and AI Visibility provide automated analysis, recommendations, and real-time chat-based queries.
• Comprehensive Monitoring: Tracks mentions across social media, news, blogs, forums, podcasts, reviews, and more in real-time.
• Sentiment & Emotion Analysis: Advanced AI for sentiment, emotion, and sarcasm detection.
• Competitive Analysis: Compare brand performance against competitors using share of voice, reach, and engagement metrics.
• Customer Feedback & Market Research: Analyze customer feedback, identify market gaps, and validate product positioning.
• Backlink Checker: Identify unlinked brand mentions to generate backlinks through outreach.
• Real-Time Alerts: Instant notifications via email, Slack, Teams, or in-app for sudden spikes in mentions.
• Customizable Reporting: Generate and share comprehensive reports in PDF, Excel, PowerPoint, and dashboards.
• Advanced Filtering: Filter by sentiment, location, source type, language, date range, and influence score.
• Hashtag Tracking & Analytics: Monitor hashtag performance and track campaign reach across platforms.
• Anomaly Detection: Identify unusual spikes or drops in brand visibility.
• Integration: Connects with Slack, Microsoft Teams, and API (extra fee).
• Mobile App: Access insights and reports on the go.

Pricing: Brand24 offers a free 14-day trial with no credit card required. Pricing plans include Individual, Team, Pro, Business, and Enterprise, with monthly and annual billing options. Annual plans include discounts, and custom enterprise plans are available. A 30-day money-back guarantee is offered (excluding custom plans).

Conclusion: Brand24 is a powerful, AI-enhanced platform that transforms online monitoring into strategic intelligence, helping brands stay ahead of trends, protect their reputation, and drive growth through data-driven insights.