Duckie.ai: Revolutionizing Customer Support with AI

Duckie.ai is an AI support agent tool designed to empower customer support teams by automating ticket resolution and enhancing operational efficiency. Built for technical and fintech teams, it leverages AI to analyze past support tickets, logs, and code changes to provide accurate, grounded answers with cited sources. The platform enables teams to design AI agents using no-code workflows and includes features like AI Support Copilot, log investigation, auto-updates, and reminders. With integrations across major tools and deployment options on Slack, Zendesk, Discord, Microsoft Teams, and embedded widgets, Duckie.ai is ideal for businesses seeking to reduce resolution time, deflect tickets, and save costs—making it a powerful solution for modern support operations.

Key Features:

• AI Support Agent: Automates customer support processes and resolves tickets by learning from historical data.
• AI Support Copilot: Assists support teams in real-time to resolve tickets more efficiently.
• Log Investigation: Analyzes logs and code changes to identify and resolve technical issues.
• Auto-updates and Reminders: Keeps engineering teams informed about updates and changes.
• Dev Tools: Specialized AI support for technical and fintech users.
• No-Code AI Agent Builder: Design AI agents using workflows without coding.
• Knowledge Base Integration: Connects to internal knowledge bases for real-time, accurate responses.
• Out-of-the-Box Actions: Processes refunds, creates tickets, and files bug reports.
• Multi-Platform Deployment: Deployable on Slack, Zendesk, Discord, Microsoft Teams, and as a website widget.
• Self-Hosting: Available on AWS, Azure, and GCP for enterprise control.
• Enterprise Security: Encrypted data, GDPR and CCPA compliance, and dedicated support.

Pricing: Duckie.ai offers tiered pricing plans including Growth ($725/mo), Pro ($1,500/mo), Scale ($2,500/mo), Enterprise ($3,500/mo), and Custom plans. Each tier includes features like workflow runs, agent tools, knowledge items, and self-hosting. Enterprise plans include dedicated support, implementation specialists, and custom integrations.

Conclusion: Duckie.ai is a powerful, AI-driven support solution that transforms how customer support and engineering teams collaborate. With its no-code design, deep integrations, and focus on technical accuracy, it delivers measurable efficiency gains and cost savings, making it an essential tool for modern, high-performing support teams.