Loris.ai: Transforming Customer Conversations into Intelligent Insights

Loris.ai is a leading AI platform dedicated to customer experience (CX) intelligence, empowering businesses to turn customer conversations into actionable insights. Designed for enterprises and customer service teams, Loris.ai leverages proprietary AI models trained on over 500 million customer service interactions to deliver deep analytics across calls, chats, and emails. The platform combines machine learning, natural language processing, and generative AI to provide accurate, real-time insights into customer satisfaction, agent performance, and root causes of issues. With a suite of AI-powered products including Customer Insights, Quality Assurance, Agent Co-Pilot, The Gist, Ask Loris, and AI Agent Insights, Loris.ai enables organizations to reduce costs, improve deflection rates, predict churn, and enhance product feedback—all through seamless omnichannel integrations.

Key Features:

• Customer Insights: Analyze conversations to understand why customers contact, their sentiment, and key drivers.
• Quality Assurance: AI-powered evaluation of human and virtual agent performance across all interactions.
• Agent Co-Pilot: Real-time assistance for agents during customer interactions.
• The Gist: Automated conversation summarization for quick insights.
• Ask Loris: Natural language search to replace lengthy data analysis with instant answers.
• AI Agent Insights: Optimize bot conversations for better customer outcomes.
• Predictive Analytics: Generate CQ (predictive CSAT), identify churn risks, and analyze resolution effectiveness.
• Conversation Analysis: Features like Sentiment Graph, Root Cause, and Review Reasons for deeper understanding.
• Omnichannel Integration: Connects with customer service and interaction platforms for comprehensive data.
• Trust Center: Ensures data protection with SOC 2 Type 2, GDPR, and ISO 27001 compliance.
• Pre-built AI Models: Fast deployment with minimal setup, delivering value in weeks.

Pricing: Loris.ai offers a free demo to experience its capabilities, with enterprise solutions available through a Master Services Agreement. While specific pricing tiers are not publicly listed, the platform operates on a subscription-based model tailored for businesses.

Conclusion: Loris.ai is a powerful, enterprise-grade AI solution that transforms raw customer conversations into strategic intelligence. Recognized as a Gartner Cool Vendor and a Customer Analytics Leader, Loris.ai delivers accurate, scalable insights that help organizations optimize customer experience, reduce costs, and improve agent performance—making it a top choice for businesses seeking to leverage AI in customer service.