Waanee AI: Revolutionizing Customer and Employee Experience with Conversational AI

Waanee AI is an enterprise-grade conversational AI platform designed to transform customer experience (CX) and employee experience (EX) through intelligent automation and real-time insights. Built by Waanee AI Labs, the platform leverages generative AI to deliver a suite of tools that empower businesses to deliver personalized, data-driven customer interactions at scale. From AI-powered virtual assistants and agent automation to post-call intelligence and sentiment analytics, Waanee AI enables seamless integration with CRM systems and supports multilingual communication across 57+ languages. Ideal for industries such as e-commerce, telecommunications, banking, and public sector, the platform delivers real-time guidance, automated call audits, and self-service improvements to enhance operational efficiency and customer satisfaction.

Key Features:

• AI-Powered IVR: Intelligent virtual agents and agentic IVR for dynamic, personalized customer journeys.
• Agent Assist (AgentO): Real-time support for agents, improving first-call resolution and task automation.
• Conversational Intelligence: Advanced analytics on customer interactions, including sentiment analysis and net promoter score.
• Auto Summarization: Instantly generates summaries of calls and conversations.
• Post-Call Intelligence: Automated audits and insights from call recordings.
• Knowledge AI: Enhances agent knowledge with real-time information retrieval.
• Cloud Telephony & Contact Center: Integrated cloud-based telephony with built-in CRM.
• Integration APIs & Webhooks: Seamless connectivity with existing business systems.
• Real-Time Personalization: Tailors customer interactions based on behavioral data.
• Multilingual Support: 57+ languages for global customer engagement.
• Sales & Cross-Sales Automation: Script guidance and sales coaching tools.
• Brand Listening & Auto QA: Monitors brand perception and ensures quality assurance.

Pricing: Waanee AI offers a free demo request process and enterprise pricing tailored to business needs, with no publicly listed subscription tiers. The platform is designed for enterprise-grade use, suggesting a custom pricing model based on scale and features.

Conclusion: Waanee AI is a powerful, scalable solution for businesses seeking to modernize their customer and employee experiences through cutting-edge conversational AI. Its comprehensive feature set, multilingual capabilities, and deep integration options make it a standout choice for enterprises across industries aiming to drive efficiency and engagement at scale.