Ada: Revolutionizing Customer Service with AI

Ada is an AI customer service platform designed to transform customer support into a growth engine by deploying, orchestrating, and improving AI agents across messaging, voice, and email channels. Built for enterprises, Ada empowers businesses to deliver 24/7 automated support with high resolution rates, seamless handoffs to human agents, and multilingual capabilities. The platform supports industries including financial services, gaming, health insurance, travel, and SaaS, and is trusted by over 350 businesses and 225,000 active customers across 85+ countries. With features like playbooks, integrations, trust & safety frameworks, and AI agent coaching, Ada enables scalable, personalized, and measurable AI-driven customer experiences.

Key Features:

• Multi-Channel AI Agents: Deploy AI agents for messaging, voice, and email support.
• AI Agent Orchestration: Build, measure, test, coach, and extend AI agents at scale.
• Playbooks & Automation: Optimize AI agent behavior with customizable playbooks and action-taking capabilities.
• Integrations: Seamlessly connect with third-party systems and knowledge sources for personalized interactions.
• Multilingual Support: Operate across seven languages: English, German, Finnish, Swedish, Norwegian, Danish, and Spanish.
• Trust & Safety Framework: Enterprise-grade security with compliance to HIPAA, SOC2, GDPR, and AIUC-1.
• Performance Monitoring & Coaching: Track agent performance, measure ROI, and coach AI agents for continuous improvement.
• Seamless Handoff: Enable smooth transitions from AI agents to live human agents when needed.
• Low-Code API: Accelerate integrations with a low- and no-code API.
• Resource Library: Access guides, webinars, documentation, and the Ada Academy for training and enablement.
• ROI Calculator: Measure and predict the financial impact of AI adoption.

Pricing: Ada offers a freemium model with a free tier for startups and a paid subscription for enterprise customers, with pricing available upon request.

Conclusion: Ada is a powerful, enterprise-ready AI customer service platform that delivers extraordinary customer experiences through intelligent automation, scalable deployment, and continuous learning—making it a leader in the future of customer engagement.