Aidbase: AI-Powered Support Ecosystem for Marketplaces

Aidbase is an AI-powered support ecosystem designed to enhance customer experience on autopilot, offering a comprehensive suite of tools for modern marketplaces. It combines AI chatbot, ticketing, and email support into a unified platform, all powered by OpenAI. Ideal for businesses seeking to automate customer service while maintaining a personalized touch, Aidbase enables seamless integration with popular platforms like Shopify, Slack, and WordPress, and supports both no-code and code-first deployment. Its features include AI-assisted ticket handling, a shared inbox, knowledge base integration, and team collaboration tools—all customizable with branding, colors, and logos. Aidbase also supports retraining AI models based on knowledge gaps and offers GDPR compliance with data stored within EU borders.

Key Features:

• AI Chatbot: Trained on user data, with support for link and image replies, and customizable via JavaScript.
• AI-Assisted Ticketing: Smart ticket handling with support for team collaboration and support personas.
• Unified Inbox: Combines emails and tickets into one centralized interface.
• Knowledge Base Integration: Identifies and fills knowledge gaps, enabling model retraining.
• Multi-Platform Integration: Connects with Discord, WhatsApp, Slack, Notion, Shopify, WordPress, Zapier, Webflow, OpenAI, and YouTube.
• Developer Tools: Offers SDKs, APIs, webhooks, CDN, npm packages, and a React library for embedding chatbots and ticket forms.
• Customization & Branding: Full control over branding, colors, logos, and chatbot appearance.
• No-Code Deployment: Easy setup without technical expertise.
• Lead Collection & Follow-Ups: Captures user leads and enables automated follow-up sequences.
• Team Collaboration: Supports team members with varying roles and permissions.
• Data Security: GDPR compliant with data encrypted and stored within EU borders.

Pricing: Aidbase offers a free 7-day trial with no obligation to cancel. Paid plans include Standard (€29/month), Pro (€99/month), and Expert (€399/month), with team sizes varying by plan.

Conclusion: Aidbase delivers a powerful, flexible, and scalable AI support solution that empowers businesses to provide exceptional customer experiences with minimal manual effort, making it a standout choice for marketplaces and growing teams alike.