Coveo AI-Relevance™ Platform: AI-Powered Relevance for Commerce, Service, and Work

Coveo AI-Relevance™ Platform is an advanced AI-powered solution designed to enhance customer and employee experiences across commerce, service, and workplace environments. Built for enterprises seeking intelligent search, personalization, and automation, the platform delivers AI-driven relevance through features like Generative Answering, Unified Search, AI Recommendations, and Unified Personalization. It supports AI-Commerce, AI-Knowledge, and AI-Service applications, enabling smarter customer self-service, agent enablement, and personalized product discovery. With integrations across Salesforce, SAP, Shopify, AWS, ServiceNow, and more, Coveo empowers organizations to deliver dynamic, context-aware experiences at scale.

Key Features:

• Generative Answering: AI-generated responses to user queries for faster, more accurate information retrieval.
• Passage Retrieval API: Advanced search capabilities that return precise content snippets.
• Unified Search: A single search experience across all enterprise data sources.
• AI Recommendations: Intelligent product and content suggestions based on user behavior.
• Unified Personalization: Tailored content and experiences for individual users.
• Agentic AI: Autonomous AI agents that perform complex tasks and workflows.
• AI-Commerce: AI-driven product discovery and personalized shopping experiences.
• AI-Knowledge: Smart knowledge base solutions for internal and customer support.
• Intelligent Hybrid Search: Combines traditional and AI-powered search for optimal results.
• Indexing & Enterprise Connectivity: Seamless integration with enterprise data systems.
• Behavioral AI: Learns from user interactions to improve relevance over time.
• Reporting & Analytics: Comprehensive insights into search performance and user behavior.
• Analytics: Real-time metrics and dashboards for monitoring and optimization.

Pricing: Coveo offers flexible pricing based on queries and indexed items, with entitlement-based models for Service & Websites and seat-based plans for Workplace. Generative AI features are available as add-ons. A free 14-day trial and demo options are available for potential customers.

Conclusion: Coveo AI-Relevance™ Platform is a powerful, enterprise-grade AI solution that transforms how organizations deliver intelligent search, personalization, and automation. With robust features, extensive integrations, and a proven track record as a leader in the Gartner Magic Quadrant, Coveo empowers businesses to create smarter, more engaging experiences for customers and employees alike.