Interactions: Transforming Customer Experience with Conversational AI

Interactions is a leading AI company specializing in conversational AI and generative AI solutions for customer experience (CX) automation. Acquired by SoundHound AI, a global leader in voice and conversational AI, Interactions delivers intelligent virtual assistants (IVAs) that overcome the limitations of legacy IVR systems. The platform combines Generative AI, Conversational AI, and human intelligence to enable end-to-end CX automation across retail, financial services, insurance, utilities, healthcare, and telecommunications. Designed for transparency, accountability, and compliance, Interactions emphasizes trust through ethical AI practices, model cards, and data provenance. The platform supports over 1 billion transactions annually and resolves more than 90% of inquiries via self-service, achieving over 98% authentication success. With a shared-success pricing model, Interactions ensures clients only pay for results that matter, driving significant cost savings and operational efficiency.

Key Features:

• Intelligent Virtual Assistants (IVAs): AI-powered assistants that handle customer interactions across channels.
• Generative AI Integration: Leverages generative AI for dynamic, human-like conversations.
• Conversational AI: Advanced natural language understanding and dialogue management.
• Human-in-the-Loop (HITL): Combines AI with human oversight for complex or sensitive interactions.
• Predictive AI: Anticipates customer needs and proactively offers solutions.
• Workflow Orchestration: Automates and optimizes end-to-end customer journeys.
• Multilingual & Multimodal Support: Communicates in 12 languages and supports various communication modes.
• Persistent Context: Maintains context across interactions for seamless customer experiences.
• Agent Empowerment: Provides tools like agent summaries, suggested responses, and knowledge extensions.
• Customer Effort Score (CES): Real-time tool for measuring and improving customer satisfaction.
• Self-Service Solutions: Resolves over 90% of inquiries without human intervention.
• Security & Privacy: Built with strong security protocols and privacy-focused design.
• AI Trust Council: Ensures ethical and transparent AI development and deployment.
• Pre-built Connectors & APIs: Integrates seamlessly with contact centers and enterprise systems.
• Lifecycle Services: Offers onboarding, discovery, build, and growth support.
• Shared-Success Pricing: A results-based model that aligns with client outcomes.

Pricing: Interactions offers a shared-success pricing model, where clients pay based on results achieved.

Conclusion: Interactions is a powerful and innovative AI platform that transforms customer experience through intelligent, ethical, and results-driven conversational solutions. Its deep industry expertise, robust technology stack, and commitment to trust make it a top choice for enterprises seeking to automate and enhance their customer interactions.