JivoChat: All-in-One AI-Powered Customer Service Platform

JivoChat is a comprehensive AI-powered customer service and communication platform designed for businesses seeking seamless omnichannel support. It enables real-time engagement across websites, mobile apps, and over 10 messaging platforms—including WhatsApp, Facebook, Instagram, and email—while leveraging advanced AI tools like an AI agent and AI assistant to automate up to 80% of conversations. Ideal for teams of all sizes, JivoChat combines live chat, chatbots, CRM, team collaboration, video calls, telephony, and marketing automation into a single, unified interface. With features such as proactive chat invitations, real-time visitor monitoring, analytics, and developer-friendly APIs, it empowers businesses to deliver personalized, efficient customer experiences. Used by over 200,000 businesses handling 14 million chats monthly, JivoChat blends AI innovation with practical functionality for modern customer engagement.

Key Features:

• Live chat for websites and mobile apps
• Chatbots and AI agent for automation
• AI assistant powered by OpenAI
• Omnichannel support (WhatsApp, Instagram, Facebook, Telegram, Viber, Apple Business Chat, email)
• CRM and team chat functionality
• Telephony, video calls, and callback features
• Jivo Marketing for outreach
• Real-time visitor monitoring and proactive chat invitations
• Analytics, reports, and feedback tools
• API and integrations with CRM and other software
• Mobile and desktop apps for Windows, Mac, Linux, Android, and iOS

Pricing: JivoChat offers a Free tier for up to 5 agents, with paid plans starting at $28/month per agent (Basic), $42/month (Professional), and $56/month (Enterprise). Additional modules include WhatsApp ($27/month), Jivo Marketing ($6/month), AI Assistant ($13/month), Telephony Plus ($4/month), Video Calls ($23/month), and AI Agent ($69/month). A 14-day free trial is available for the Professional version.

Conclusion: JivoChat stands out as a powerful, AI-driven customer service solution that combines extensive channel support, automation, and collaboration tools into one intuitive platform. With a freemium model and scalable pricing, it's an excellent choice for businesses looking to enhance customer engagement and streamline communication across all touchpoints.