LivePerson: AI-Powered Conversational Intelligence for Modern Enterprises

LivePerson is a leading conversational AI platform that enables businesses to deliver intelligent, personalized customer experiences across multiple channels. Built on its Conversational Cloud, the platform leverages AI to identify customer intent, optimize conversations, and drive engagement through generative AI, chatbots, and advanced analytics. Designed for enterprises across industries like financial services, retail, healthcare, and telecommunications, LivePerson empowers organizations to transform customer service, conversational commerce, and B2B sales with scalable, secure, and compliant AI solutions.

Key Features:

• Conversational Cloud: A unified platform for managing AI-powered conversations across web, app, SMS, WhatsApp, voice, and social messaging.
• Generative AI: Tools powered by large language models with responsible AI safeguards, including hallucination detection, copilot summary, assist, and rewrite.
• Conversational Intelligence & Insights: Analytics to measure and optimize conversation performance and customer engagement.
• AI Chatbots & Agents: Intelligent chatbot tools and AI agents for routing, self-service, and conversation building.
• Conversation Simulator: A training tool for testing and optimizing both AI and human agent performance.
• Multi-Channel Support: Extensive integration with communication channels including SMS, WhatsApp, Messenger, Viber, WeChat, and more.
• BYO AI (Bring Your Own AI): Support for custom LLMs to ensure control, compliance, and data sovereignty.
• Integrations: Seamless connectivity with CRM systems (e.g., Salesforce), marketing platforms, and third-party AI tools (e.g., IBM Watson, Google Dialogflow).
• Enterprise-Grade Security: Compliance with GDPR, HIPAA, and PCI DSS, along with SSO and scalable infrastructure.
• Professional Services: Includes LP 360, technical support, and consulting to ensure successful implementation.

Pricing: LivePerson offers tiered pricing plans—Bronze, Silver, and Gold—tailored to enterprise needs, with features ranging from agent efficiency and self-service automation to advanced analytics and AI capabilities. Pricing is based on usage and features, with enterprise-level custom solutions available.

Conclusion: LivePerson stands at the forefront of conversational AI, delivering a powerful, flexible, and secure platform that helps businesses achieve digital transformation, improve customer satisfaction, and drive measurable ROI through intelligent, human-like interactions.