MetaDialog: AI-Powered Customer Support for SMBs and Enterprises

MetaDialog is an AI platform that delivers intelligent customer support and engagement solutions for small and medium businesses (SMBs) and enterprises. Designed for seamless integration with existing customer service tools, MetaDialog offers secure, multilingual AI support powered by advanced language models, including a high-performing Arabic-English model comparable to GPT-4. The platform supports real-time responses by connecting to databases, APIs, and third-party systems, and can be deployed on-premises or via API. With features like confidence scoring, automated knowledge base updates, and compliance with GDPR and data privacy standards, MetaDialog ensures accurate, secure, and scalable AI support across industries such as finance, healthcare, retail, and government. It also provides custom language models for tailored use cases.

Key Features:

• AI Support Platforms: SMB and Enterprise AI Support Platforms with customizable chatbots.
• Custom Language Models: Tailored models for specific business needs.
• Multilingual Support: AI chatbots capable of handling multiple languages, including Arabic and English.
• Real-Time Integration: Connects to databases, APIs, and third-party systems for up-to-date answers.
• Omnichannel Deployment: Supports website chat, Facebook Messenger, Instagram, WhatsApp, Telegram, and more.
• Deployment Flexibility: On-premises and API deployment options with no coding required.
• Data Privacy & Compliance: GDPR-compliant with secure data storage, redaction, and a Data Processing Agreement (DPA).
• Confidence Scoring: Automatically escalates queries to human agents when confidence is low.
• Automated Updates: Scheduled rescanning keeps knowledge bases current.
• Industry-Specific Solutions: Tailored for finance, healthcare, retail, SaaS, and government sectors.
• Case Studies & Integrations: Proven success with clients like MacPaw, Jiji.ng, and government agencies.
• Demo Booking: Option to schedule a live product demonstration.

Pricing: MetaDialog offers two pricing tiers: StartUP at $29/month and ScaleUP at $299/month, both with no setup fee or annual contracts. Pricing is based on the number of API requests (question-answer pairs), with the StartUP plan including 500 monthly dialogues and the ScaleUP offering unlimited dialogues under reasonable use.

Conclusion: MetaDialog is a powerful, flexible, and secure AI support solution that empowers businesses to deliver intelligent, multilingual customer service at scale, with strong compliance and integration capabilities.