Siena.cx: Empathic AI for Commerce Customer Experience

Siena.cx is an AI platform designed to revolutionize customer experience (CX) in commerce by combining human empathy with artificial intelligence. Built specifically for eCommerce, it delivers AI-powered customer support, reviews management, and personalized product recommendations, enabling brands to automate up to 80% of customer interactions while maintaining brand voice and control. With deep domain expertise in commerce, Siena integrates seamlessly with helpdesk systems, commerce stacks, and custom apps, offering platform-agnostic automation across channels. The platform enhances human collaboration through AI Assistants, supports 24/7 customer support, and enables scalable social media engagement and post-purchase workflows. Used by leading brands across beauty, fashion, food & beverage, and more, Siena delivers exceptional results—98% response rates, 90% faster resolution times, and 94.7% higher customer satisfaction.

Key Features:

• AI Customer Experience Agents: Empathic AI agents for customer support and reviews management.
• Commerce-Specific Automation: Tailored workflows for eCommerce, including post-purchase, subscription, and social media engagement.
• Generative Product Recommendations: AI-driven personalized product suggestions.
• Deep Integrations: Seamlessly connects with helpdesk systems, commerce platforms, and custom apps (including Gorgias).
• Brand Voice Customization: Allows customization of brand voice across all channels.
• AI Personas: Supports channel-specific AI Personas for consistent interactions.
• Dedicated Admin UI: Provides full control over automations and workflows.
• Enterprise-Grade Safety & Control: Ensures brand consistency and data security.
• 24/7 Support: Enables round-the-clock customer service.
• Scalable Workflows: Automates up to 80% of inbound ticket volume.
• Customer Satisfaction Tools: Delivers high CSAT scores (e.g., 98% response rates, 4.8 CSAT).

Pricing: Siena.cx offers a tiered pricing model that includes a platform fee of $750/month, automation packs at $0.90 per ticket, and support & implementation services. Pricing is customized based on team size, ticket volume, and business needs.

Conclusion: Siena.cx is a powerful, empathic AI platform that transforms customer experience in eCommerce. By combining automation with human-like empathy, it enables brands to scale efficiently, improve customer satisfaction, and maintain brand integrity—making it a must-have for modern commerce businesses.