Solidroad: AI-Powered Training and QA for Customer Support Teams

Solidroad is an AI platform designed to train and quality-assure human and AI agents across customer support channels, including phone, live chat, video, and email. Built by CX experts, it empowers support, sales, and success teams to optimize customer interactions through automated review, AI-generated training simulations, and real-time performance analytics. The platform enhances customer satisfaction (CSAT), accelerates agent ramp time, and improves resolution speed, all within a secure, enterprise-grade environment certified by SOC 2 and ISO27001.

Key Features:

• Automated Interaction Review: AI analyzes customer interactions across multiple channels for quality and compliance.
• AI-Generated Training Simulations: Creates realistic, scenario-based training exercises for agents.
• Real-Time Performance Visibility: Provides dashboards and insights into agent performance and team trends.
• Multi-Channel Support: Covers phone, live chat, video, and email interactions.
• Enterprise-Grade Security: Certified by SOC 2 and ISO27001 for data protection.
• Dedicated Support & Partnership: Offers personalized onboarding and ongoing assistance.

Pricing: Solidroad offers a free trial and a paid subscription model for enterprise teams.

Conclusion: Solidroad is a powerful AI solution for customer experience teams, transforming agent training and quality assurance with intelligent automation and actionable insights to drive better customer outcomes.