Vozy: Transforming Customer Experience with AI-Powered Agents

Vozy is an AI platform that enhances customer experience (CX) through intelligent virtual agents designed for customer service, collections, and agent support. Built for enterprises and customer-facing teams, Vozy delivers a suite of AI agents—Lili Resolve, Lili Recover, Lili Analyze, and Lili Assist—that automate and optimize key customer interactions. These agents leverage generative AI to resolve cases on the first contact, recover debt with compliance-focused autonomy, analyze call data for insights, and empower human agents with centralized, scalable support. The platform is tailored for industries like finance, retail, and telecommunications, where efficiency, compliance, and customer satisfaction are critical.

Key Features:

• Lili Resolve: AI-powered virtual agent that resolves customer cases on the first contact, increasing resolution rates by over 50%.
• Lili Recover: Autonomous agent specialized in debt recovery with multiple specializations, boosting recovery rates by over 60%.
• Lili Analyze: AI tool that analyzes 100% of customer-agent conversations to identify trends, performance gaps, and improvement opportunities.
• Lili Assist: Agent support system that increases human agent capacity by 7x by centralizing conversations and providing real-time assistance.
• Multi-Use Cases: Optimized for collections, customer service (SAC), lead qualification, appointment scheduling, retail, and IVR systems.
• Compliance & Security: Certified for GDPR, ISO 27001, ISO 27017, ISO 27018, and SOC Type I & II, ensuring data protection and regulatory adherence.
• Multilingual Support: Available in Spanish and English, supporting global customer bases.
• Resource Hub: Offers educational content including blogs, brochures, podcasts, video guides, and webinars.

Pricing: Vozy offers a subscription-based model with a free trial available. Pricing details are not explicitly listed, but the platform is designed for enterprise and business use, suggesting a premium tier with custom pricing for larger organizations.

Conclusion: Vozy is a powerful AI solution that combines automation, analytics, and agent support to revolutionize customer experience. With its robust feature set, enterprise-grade security, and measurable impact on key performance metrics, Vozy is an ideal tool for businesses seeking to scale their customer operations efficiently and effectively.