Symbl.ai: Conversational Intelligence for Business Insights

Symbl.ai is an AI platform designed to transform unstructured conversations into actionable insights, offering real-time analysis and generative models for communication data. It caters to businesses, developers, and enterprises seeking to enhance customer experience (CX), automate meeting notes, and improve compliance through advanced conversation intelligence. With a focus on scalability and security, Symbl.ai provides tools for call scoring, sentiment analysis, transcription, and integration with CRM and BI platforms.

Key Features:

• Call Scoring: Analyze call quality and provide actionable feedback.
• Real-Time Assist: Deliver instant insights during conversations.
• Unified Analytics: Consolidate conversation data for comprehensive reporting.
• Generative APIs: Leverage models like Nebula LLM for summarization and intent detection.
• Understanding APIs: Extract entities, sentiment, redaction, and trackers from conversations.
• Pre-Built UI: Use Insights UI for intuitive interaction with conversation data.
• On-Prem Deployment: Secure, enterprise-grade solutions with private deployment options.
• Integration Capabilities: Connect with CRM platforms, virtual meeting tools, and data stores.
• Security & Compliance: Adhere to standards like SOC 2 Type II, HIPAA, and GDPR.

Pricing:

Symbl.ai offers a Free plan with no credit card required, a PayG (usage-based) model for audio/video and text, and an Enterprise plan with custom solutions. Additional support and advanced features require a demo or contact with sales.

Conclusion:

Symbl.ai is a powerful conversational intelligence platform that empowers businesses to extract value from conversations, streamline workflows, and drive data-driven decisions with robust AI tools and flexible pricing.