Parabolic: AI-Powered Customer Support Automation

Parabolic is an AI assistant designed to enhance customer support operations by leveraging machine learning to automate responses, categorize inquiries, and streamline ticket management. Built for businesses seeking efficiency, it integrates seamlessly with popular ticketing platforms and empowers support teams with intelligent, human-in-the-loop solutions. Its focus on accuracy, scalability, and customization makes it ideal for organizations looking to reduce workload while maintaining personalized service.

Key Features:

• Human-in-the-Loop Approach: Allows agents to verify AI-generated responses for accuracy.
• RAQ Handling: Answers rarely asked questions with a single match from past conversations or a knowledge base.
• Multistep Conversations: Supports complex interactions with customers.
• Upsell Mode: Identifies and appends relevant sales opportunities during support sessions.
• Auto-Categorization: Automatically sorts customer inquiries for efficient routing.
• Auto-Indexing: Archives responses for future reference and learning.
• Intent Detection: Understands user intent without relying on keywords.
• Autodrafting: Generates both generalizable and customer-specific responses.
• Integration: Works with Intercom, Zendesk, and Helpscout.
• Training: Custom AI models trained on support data for tailored performance.

Pricing:

Parabolic offers a free tier to get started, with pricing for dedicated AI models determined on a per-customer basis. Costs are tied to the volume of tickets automated, ensuring transparency and flexibility. No charges apply until a shared agreement on pricing is reached.

Conclusion:

Parabolic is a powerful tool for businesses aiming to elevate their customer support through intelligent automation, combining ease of use with advanced AI capabilities to drive efficiency and satisfaction.