Parabolic: AI-Powered Customer Support Assistant

Parabolic is an AI assistant designed to enhance customer support operations by leveraging trained support data and integrating seamlessly with popular ticketing platforms like Intercom, Zendesk, and Helpscout. Built with backing from Y-Combinator, it supports complex workflows including human-in-the-loop verification, handling rare questions (RAQs), managing multistep conversations, and enabling upsell mode. Parabolic automatically indexes past messages, detects user intent, and generates both generalizable and personalized responses, making it a powerful tool for teams aiming to improve response quality and efficiency.

Key Features:

• Human-in-the-loop Verification: Ensures accuracy with human oversight.
• Rare Question Handling (RAQs): Addresses uncommon customer inquiries effectively.
• Multistep Conversations: Manages complex, multi-turn dialogues.
• Upsell Mode: Supports revenue-generating interactions.
• Auto-Categorization: Automatically classifies incoming tickets.
• Auto-Indexing: Stores and organizes past customer messages for quick retrieval.
• User Intent Detection: Identifies customer needs and goals.
• Response Drafting: Generates both general and customer-specific replies.
• Ticketing Integration: Works with Intercom, Zendesk, and Helpscout.

Pricing: Parabolic offers a freemium model with a free tier and paid plans for advanced features.

Conclusion: Parabolic is a sophisticated AI assistant that significantly enhances customer support with intelligent automation and deep integration capabilities, ideal for teams looking to scale their support operations efficiently.