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Tidio

AI-powered customer service automation that transforms support with intelligent chatbots and seamless business integrations.

Tidio screenshot

Category: Automation

Price Model: Freemium

Audience: Business

Trustpilot Score: 3.7

Trustpilot Reviews: 213

Our Review

Tidio: AI-Powered Customer Service Automation for Modern Businesses

Tidio is an innovative AI-driven customer service platform designed to empower businesses of all sizes with seamless, intelligent support solutions. Trusted by over 300,000 companies including major brands like The Body Shop and Under Armour, it combines user-friendly automation tools with deep integrations across e-commerce and business platforms to deliver exceptional customer experiences without complexity.

Key Features:

  • Lyro AI Agent: Advanced chatbot powered by Anthropic's Claude for intelligent, human-like customer interactions.
  • Live Chat: Real-time website messaging system enabling instant customer engagement.
  • Help Desk: Centralized ticket management for efficient inquiry resolution and tracking.
  • Automation Flows (Flows): Customizable workflow builders to automate routine support tasks and guide user journeys.
  • Extensive Integrations: Native compatibility with Shopify, WordPress, Wix, Zapier, HubSpot, Salesforce, Google Analytics, Mailchimp, and 20+ other business tools for unified operations.

Pricing: Tidio offers a generous free plan (10 live chat operators, 50 monthly conversations, 100 unique Flow visitors) alongside scalable paid subscription tiers designed to grow with your business needs.

Conclusion: The Tidio platform stands as a transformative solution that makes AI-driven customer service accessible, efficient, and highly effective for businesses seeking to elevate support while maintaining simplicity and affordability.

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