Salient: AI-Powered Loan Servicing for Secure, Compliant Financial Solutions

Salient is an AI loan servicing platform designed specifically for consumer finance, offering advanced tools to streamline lender operations. It leverages AI agents to interact with consumers via voice, text, email, and web chat while ensuring strict compliance with financial regulations. Salient is tailored for tech-forward lenders seeking to enhance efficiency, reduce handle times, and maintain data security across all interactions.

Key Features:

• AI Agents: Interact with consumers through voice, text, email, and web chat.
• Compliance Monitoring: Ensures adherence to FDCPA, FCRA, UDAAP, CFPB, and other financial regulations.
• Data Security: Utilizes private clouds, SOC 2, and PCI L1 compliance to protect sensitive information.
• Integrations: Seamlessly connects with payment processors (Stripe, ACI, PayNearMe), loan management systems (OFSLL, Shaw Systems), and contact centers.
• Multilingual Support: Available in English, Spanish, Portuguese, and Vietnamese.
• Real-Time Monitoring: Detects and prevents unauthorized disclosures or deceptive practices during interactions.
• Dedicated Support: Provides a customer success manager with industry-leading SLAs.
• Monthly Compliance Updates: Keeps regulatory guidelines current to adapt to evolving standards.

Pricing:

Pricing details are available upon request.

Conclusion:

Salient is a robust AI solution for financial services, combining automation, compliance, and security to empower lenders in delivering efficient and trustworthy consumer finance operations.