DeskDay: Streamlining Service Operations for Small MSPs

DeskDay is a chat-based Professional Services Automation (PSA) tool designed specifically for small Managed Service Providers (MSPs). It simplifies service desk operations with zero-touch automation, enabling seamless ticket routing, SLA tracking, and real-time updates. The platform combines a chat-based service desk, multi-channel ticketing, and an end-user app (IT-Connect) to enhance collaboration and efficiency. Additional features include project management, billing, timesheets, reports, quality assurance, and announcements. With integrations for Microsoft Teams and mobile/desktop apps, DeskDay prioritizes speed, simplicity, and scalability to replace traditional PSA solutions.

Key Features:

• Zero-touch automation for service desks
• Chat-based service desk with multi-channel ticketing
• IT-Connect end-user app for seamless support
• Project management and billing tools
• Timesheets, reports, and quality assurance features
• SLA tracking and real-time ticket updates
• Integrations with Microsoft Teams
• Mobile and desktop applications for on-the-go access

Pricing:

DeskDay offers a freemium model, providing essential features at no cost while scaling up with premium tiers for advanced functionality.

Conclusion:

DeskDay is a powerful, user-friendly PSA tool tailored for small MSPs, combining automation, collaboration, and scalability to streamline service operations and drive efficiency.