SparrowDesk: AI-Powered Customer Support for Fast-Moving Teams

SparrowDesk is an AI-first helpdesk designed for fast-moving teams seeking intelligent, automated customer support. Built by SurveySparrow Inc., it leverages AI agents and an AI Copilot to auto-resolve up to 60% of customer queries, dramatically boosting agent productivity by 5x. With features like an omnichannel inbox, live chat, ticketing, help center, and no-code workflows, SparrowDesk enables teams to deliver fast, consistent, and scalable support—24/7. Its AI-powered tools, including the Luna AI agent, offer multilingual support, suggested replies, and interactive analytics, while enterprise-grade security and SLA management ensure reliability and compliance.

Key Features:

• AI Agents (Luna AI): Auto-resolve 60% of tickets using intelligent AI.
• AI Copilot: Provides real-time assistance and smart suggestions for agents.
• Omnichannel Inbox: Centralized view for managing support across multiple channels.
• Live Chat & Messaging: Real-time customer engagement.
• Ticketing System: Efficiently track and manage customer requests.
• Help Center: Self-service portal for customers.
• Macros: Automate repetitive responses and actions with one-click triggers.
• No-Code Workflows: Drag-and-drop interface for building custom automation.
• Service Level Agreements (SLAs): Set and monitor response time targets with real-time alerts.
• Interactive Analytics: Track performance and team productivity.
• Enterprise Security: Secure data handling and access controls.
• Multilingual Support: Serve customers in multiple languages.
• Shared Inbox: Collaborative workspace for support teams.

Pricing: SparrowDesk offers a 14-day free trial and tiered pricing plans: Starter ($16/month per seat), Professional ($49/month per seat), and Enterprise ($89/month per seat), all billed annually. Additional add-ons include the Luna AI Agent ($0.70 per resolution) and AI Copilot ($16/month per seat, billed yearly).

Conclusion: SparrowDesk is a powerful, AI-driven customer support platform that empowers teams to resolve issues faster, work smarter, and deliver exceptional service—making it an ideal solution for businesses looking to scale their support operations with intelligence and efficiency.