Hiver: AI-Powered Customer Service for Efficient Support Across Channels

Hiver is an AI-first customer service platform designed to streamline support across email, chat, and other channels from a unified inbox. It empowers teams to collaborate, automate workflows, and deliver exceptional customer experiences. Ideal for businesses of all sizes, Hiver combines AI-driven insights with robust tools to enhance productivity and customer satisfaction.

Key Features:

• Shared Inbox for team collaboration and task assignment
• Hiver AI and AI Copilot for intelligent query resolution
• Omnichannel Inbox to unify conversations across multiple platforms
• Knowledge Base and Customer Portal for self-service support
• Workflow Automation to streamline ticketing, SLA tracking, and approvals
• Integrations with tools like Asana, Jira, Salesforce, and Slack
• Analytics and CSAT surveys to measure performance
• 10,000+ teams globally trust Hiver for reliable customer service

Pricing: Hiver offers a Free plan with unlimited users and a free trial, making it accessible for teams of all sizes. Paid plans are available for advanced features.

Conclusion: Hiver is a powerful, AI-driven solution that simplifies customer service operations, boosts efficiency, and scales with businesses across industries.